12.1. AVAILMENT OF FREE MEDICINES
ABOUT THE SERVICE:
The City Health Office dispenses basic medicines for indigent constituents. Medicines on stock bear generic names, in compliance with the provisions of the Generics Act.
CLIENT GROUPS:
Indigent constituents of Sorsogon City
REQUIREMENTS:
- Original copy of Certificate of Indigency
- Prescription (original copy)
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
5 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Present original copy of prescription and certificate of indigency | Checks if the prescription is proper and requested medicine is available. If requested medicine is not available, refers patient to the City Pharmacy/CSWDO | 1 minute | None | AIMEE D. TENERIFE Pharmacist I
MARIA ELAINE T. NATO Pharmacist III
|
2. Receive instructions as to the proper dosage and duration of medication | Writes down instructions on taking medicines; gives verbal instructions as well | 3 minutes |
| AIMEE D. TENERIFE Pharmacist II
MARIA ELAINE T. NATO Pharmacist III |
3. Sign the patient’s logbook as proof that you received the medicines | Dispenses medicine. Takes patient information and requests patient to sign the logbook. Keeps original copy of the prescription. | 1 minute |
| AIMEE D. TENERIFE Pharmacist II
MARIA ELAINE T. NATO Pharmacist III
|
12.2. AVAILMENT OF MEDICAL CERTIFICATE (FOR ENROLLMENT/OJT)
ABOUT THE SERVICE:
A medical certificate signed by a government physician is among the requirements for enrolment or for on-the-job training of students.
CLIENT GROUPS:
Students
REQUIREMENTS:
Laboratory and other requirements as per assessment
SERVICE SCHEDULES:
Mondays to Fridays
8:00 am to 5:00 PM
TOTAL PROCESSING TIME:
13 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Accomplish the request form | Issues request form | 1 minute | P 100.00 as per revenue code of 2024 | Clerk/Nurse on duty |
2. Undergo initial assessment (BP, vital signs, etc.) | Conducts initial assessment (BP, vital signs, etc.) | 5 minutes | Nurse on duty | |
3. Undergo physical examination | Conducts physical examination on client; determines fitness of client | 5 minutes | City Health Officer/District Health Officer | |
4. Secure Order of Payment, proceed to the City Treasurer’s Office, pay the required fees and present Official Receipt to the Office of the City Health Officer | Issues medical certificate form, records official receipt | 1 minute | Clerk/Nurse on duty | |
Sign duplicate copy of medical certificate form | Receives duplicate copy of the medical certificate form | 1 minute |
| Clerk/Nurse on Duty |
12.3. PPROCESSING OF DEATH CERTIFICATES (UNATTENDED DEATHS)
ABOUT THE SERVICE:
The signature of the City Health Officer/District Health Officers is required in processing death certificates. In the case of unattended deaths, it is the CHO/DHO who will determine the cause of death of the deceased
CLIENT GROUPS:
Relative/s of deceased
REQUIREMENTS:
Death certificate prepared by the Civil Registrar’s Office
*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 Am to 5:00 PM
TOTAL PROCESSING TIME:
13 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Present four (4) copies of death certificate to the CHO staff | Receives death certificate | 1 minute | P100.00 (for transfer of cadaver permit, if applicable) (as per Revenue Code of 2024)
| Clerk/Nurse on duty |
2. Supply the necessary information to the physician | Determines cause of death based on information provided by the relative/s | 5 minutes | City Health Officer/District Health Officer | |
| Records death certificate, get one copy for file | 3 minutes | Clerk/Nurse on duty | |
(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)* secure an order of payment and pay Transfer of Cadaver Fee at the Treasurer’s Office | Issue’s order of payment, prepares Transfer of Cadaver Permit | 3 minutes | Clerk/Nurse on Duty | |
3. Receives death certificate and transfer of cadaver permit (if applicable) | Releases death certificate and transfer of cadaver permit (if applicable) | 1 minute | Clerk/Nurse on Duty |
12.4. PROCESSING OF DEATH CERTIFICATE (HOSPITAL DEATHS)
ABOUT THE SERVICE:
The signature of the City Health Officer/District Health Officers is required in processing death certificates if the death occurred in Sorsogon City
CLIENT GROUPS:
Relative/s of deceased
REQUIREMENTS
Death certificate prepared by the hospital where the death occurred
*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
10 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person | ||
1. Present three (3) copies of death certificate to the CHO staff | Receives death certificate | 1 minute | P100.00 (for transfer of cadaver permit, if applicable)
| Clerk/Nurse on duty | ||
2. Wait for the City Health Officer / District Health Officer/ authorized CHO staff to review and sign the death certificate | Reviews and signs death certificate | 3 minutes | ROLANDO E. DEALCA, MD City Health Officer I
Physician on Duty | |||
| Records death certificate, gets one copy for file | 2 minutes | Clerk/Nurse on Duty | |||
(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)* secure an order of payment and pay Transfer of Cadaver Fee at the Office of the City Treasurer | Issues order of payment, prepares Transfer of Cadaver Permit | 3 minutes | Clerk/Nurse on Duty | |||
3. Receives death certificate and transfer of cadaver permit (if applicable) | Releases death certificate and transfer of cadaver permit | 1 minute | Clerk/Nurse on Duty | |||
12.5. AVAILMENT OF THE SERVICES OF THE CITY AMBULANCE
ABOUT THE SERVICE:
The City Health Office makes its vehicles available for hospital transfers from Sorsogon City to any point outside the City
CLIENT GROUPS:
General public
REQUIREMENTS:
- Duly filled out ambulance request form
- Referral/Clinical Abstract/Discharge Summary
- Risk Stratification
SERVICE SCHEDULES:
Monday to Friday
TOTAL PROCESSING TIME:
5 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Fill out ambulance request form | Issues ambulance request form, orients requesting party on policies of availing of the services | 2 minutes | · Within Sorsogon City P 300.00
· Sorsogon City to Sorsogon P 700.00
· Legazpi City P 1,500.00
· Naga City P 2,500.00
· Metro Manila P 10,000.00
· Beyond Metro Manila P 15,000.00
*If gasoline is not available particularly during weekends and outside of office hours, ambulance fee is waived and patient pays the corresponding amount for gasoline
| Clerk/Nurse on duty |
2. Secure order of payment and pay the necessary fees at the Office of the City Treasurer | Issues order of payment | 1 minute | Clerk/Nurse on Duty | |
3. Wait for the office staff to contact driver on duty; provide contact number to driver | Contacts driver, provides requesting party’s contact number | 1 minute | Clerk/Nurse on duty | |
4. Make the necessary arrangements with the driver | Coordinates with requesting party as to time of departure/ place of origin of patient | 1 minute | Driver on Duty |
12.6. AVAILMENT OF ANTI-RABIES VACCINE (NEW PATIENT)
ABOUT THE SERVICE:
The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats. In some cases, the patient is advised to return for a fourth (booster) dose
CLIENT GROUPS:
Animal bite patients
REQUIREMENTS:
Referral from barangay health station/health center
SERVICE SCHEDULES:
Mondays, Tuesdays, Thursdays and Fridays
8:00 AM to NOON
TOTAL PROCESSING TIME:
15 minutes (Excluding waiting time)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Provide the necessary information during the interview/assessment | Interviews patient and assesses degree of animal bite | 3 minutes | P 50.00 per session (as per Revenue Code of 2024) | ABTC Coordinator/Nurse on Duty |
2. Secure order of payment and pay the necessary fees at the Office of the City Treasurer/ authorized collection agent | Issues order of payment; issues number | 1 minute | ABTC Coordinator/Nurse on Duty | |
3. Submit official receipt, wait for your number to be called | Records official receipt; instructs patient to wait for his/her number | 1 minute | Clerk/Nurse on duty | |
4. Submit yourself to IEC on rabies and other treatment policies | Provides IEC on rabies and other treatment policies | 5 minutes | ABTC Coordinator/Nurse on Duty | |
5. Receive vaccination; receive PEP card and instructions for next schedule | Prepares and administers vaccine, fills out PEP card and instructs patient as to the next doses | 5 minutes | ABTC Coordinator/Nurse on Duty |
12.7. AVAILMENT OF ANTI-RABIES VACCINE (2ND AND 3RD DOSES)
ABOUT THE SERVICE:
The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats. In some cases, the patient is advised to return for a fourth (booster) dose
CLIENT GROUPS:
Animal bite patients
REQUIREMENTS:
PEP card
SERVICE SCHEDULES:
Mondays to Fridays except Wednesday
8:00 AM to NOON, 1:00 PM to 3:00 PM
TOTAL PROCESSING TIME:
10 minutes (Excluding waiting time)
PROCESS OF AVAILING THE SERVICE
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Present your PEP Card, secure order of payment and pay the necessary fees at the Office of the City Treasurer / authorized collection agent | Receives PEP card; issues order of payment | 1 minute | P50.00 (per dose) (per Revenue Code of 2024)
| ABTC Coordinator/ Nurse on Duty |
2. Submit official receipt, wait for your number to be called | Records official receipt; issues number and instructs patient to wait for his/her turn | 1 minute |
| Clerk/Nurse on duty |
3. Undergo evaluation | Evaluates patient’s progress | 3 minutes |
| ABTC Coordinator/ Nurse on Duty |
4. Receive vaccination; receive PEP card and other instructions | Prepares and administers vaccine, fills out PEP card and provides other instructions | 5 minutes |
| ABTC Coordinator/ Nurse on Duty |
12.8. AVAILMENT OF PERMIT TO DISINTER/EXHUMATION PERMIT
ABOUT THE SERVICE:
A permit to disinter/exhumation permit is needed before the remains of the deceased can be exhumed and transferred to another cemetery. Remains of those who died of natural causes/non-communicable disease can be exhumed five years after burial while remains of those who died of communicable diseases can be exhumed only after ten years.
CLIENT GROUPS:
Relative/s of the deceased
REQUIREMENTS:
- Letter request addressed to the City Health Officer
- Photocopy of death certificate
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
8 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Submit requirements to the Office of the City Health Officer, secure order of payment | Receives requirements; issues order of payment | 1 minute | P150.00 (as per Revenue Code of 2024)
| CHO staff |
2. Pay permit to disinter/exhume fee at the Office of the City Treasurer |
|
| Revenue Collection Clerk | |
3. Proceed to the City Health Office, present your official receipt and wait as the CHO staff prepares permit | Records official receipt, prepares permit to disinter/exhumation permit | 5 minutes | CHO staff | |
| Signs permit to disinter/exhumation permit | 1 minute | ROLANDO E. DEALCA, MD City Health Officer
| |
4. Receive copy of the permit to disinter/exhumation permit | Issues duly signed permit to disinter | 1 minute | CHO staff |
12.9. AVAILMENT OF MEDICAL CONSULTATION
ABOUT THE SERVICE:
Among the mandates of the City Health Office is to diagnose and treat illnesses and give appropriate medical services to individuals who need medical assistance. The City Health Office has three district health offices that provide this service.
CLIENT GROUPS:
General public
REQUIREMENTS:
PHILHEATH ID / NUMBER (if applicable)
SERVICE SCHEDULES
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME :
20 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the District Health Office, approach the midwife/nurse on duty, register in the dispensary logbook and provide the necessary information during the initial interview. | Conducts interview, takes patient’s vital signs, conduct initial screening and refers patient to the District Health Officer | 5 minutes | None | Midwife or Nurse on Duty |
2. Proceed to the Office of the District Health Officer to undergo medical consultation | Provides medical consultation to client, gives medical advice and, if applicable, issues prescription | 10 minutes |
| EAST:
EPIFANIA P. HALLIG, MD Rural Health Physician
CELEMENTE J. BAILON, MD Rural Health Physician
WEST:
ANDRE AUSTIN AHMER O. DE CASTRO, MD Rural Health Physician
NIKKI JANE JAMISOLA, MD Rural Health Physician
BACON:
RUEL REYNARIO L. REBUSTILLO. MD Rural Health Physician
KAREN FAYE N. GARCIA, MD Rural Health Physician |
3. If given prescription, proceed to the pharmacy section, present your prescription, receive instructions and sign in the logbook | Receives prescription, dispenses medicines, gives instruction on proper intake/dosage | 5 minutes |
| MARIA ELAINE T. NATO Pharmacist III
AIMEE D. TENERIFE Pharmacist II |
12.10. AVAILMENT OF SANITARY PERMIT
ABOUT THE SERVICE:
Food and non-food business establishments are required to secure sanitary permits to make sure they observe the standards of the Sanitation Code of the Philippines. Workers in said establishments are also required to secure health cards. Sanitary permits and health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.
CLIENT GROUPS:
Owners/operators of food and nonfood establishments
REQUIREMENTS:
- Duly filled out application for sanitary permit form
- X-ray result
- Fecalysis result or deworming certification
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME :
13 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the City Environmental Sanitation Section at the Ground Floor of City Hall Builsing and secure application form and checklist of requirements for securing sanitary permit | Issues application form and checklist of requirements | 3 minutes | P300.00 plus other regulatory fees
| ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA, RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III
|
2. Upon completion of the requirements, go back to the City Environmental Sanitation Section and submit results of laboratory exam of all workers in the establishment. | Obtains sputum sample (for nonfood) and check the laboratory results | 5 minutes | ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA, RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III | |
| Issues sanitary permit if there are no adverse findings
or
Issues temporary sanitary permit and advises client on corrective measures | 5 minutes
|
| ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA, RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III
ROLANDO E. DEALCA, MD City Health Officer I |
12.11. AVAILMENT OF HEALTH CARDS
ABOUT THE SERVICE:
Food and nonfood business establishment workers are required to secure health cards to make sure they observe the standards of the Sanitation Code of the Philippines. Health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.
CLIENT GROUPS:
Workers in food and nonfood establishments
REQUIREMENTS:
- Stool and sputum samples (for food handlers)
- Sputum sample (for nonfood handlers) or
- Laboratory results of fecalysis/sputum microscopy
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
20 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the District Health Office and present requirements | Receives requirements | 5 minutes | · Health Card P 100.00
(per Revenue Code of 2024) | ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA , RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III |
2. If you don’t have laboratory results yet, submit samples and wait for the advice as to the release of exam results.
For those with laboratory results, wait as the RSI prepares health card | Obtains sputum sample (for nonfood) and stool and sputum sample (for food establishments); advises clients of the release of examination results Prepares health card | 5 minutes
5 minutes | ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA, RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III | |
3. Receive Health Card | Signs and Releases health card
| 2 minutes | ROWELL J. LADESMA, RN ASI – Designate
RAYMOND N. GALLINERA, RN Sanitation Inspector I
MARILOU D. ARNALDO Sanitation Inspector III
ROLANDO E. DEALCA, MD City Health Officer I |
12.12. AVAILMENT OF LABORATORY EXAMINATION SERVICES
ABOUT THE SERVICE:
The City Health Office offers routine laboratory examinations such as urinalysis, fecalysis, complete blood count and sputum microscopy. Laboratory services are available at the District Health Offices.
CLIENT GROUPS:
General public
REQUIREMENTS:
Referral from DHO or RHM
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 11:00 AM
TOTAL PROCESSING TIME:
Depends on the laboratory request
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the District Health Office, present laboratory request and receive instructions on the examination and preparation needed. | Verifies laboratory request and briefs client on the examination and preparation needed | 15 minutes | · Fecalysis P 50.00
· CBC P 70.00
· Urinalysis P 50.00
· Sputum Microscopy P 35.00 | SHARON T. ANCHINGES Medical Technologist III
FERDINAND G. VILLOSO Medical Technologist III
PABLO D. AYO, JR. Medical Technologist II
ARMIDA D. DULPINA Medical Technologist II |
2. Secure order of payment and pay service fees, present official receipt and provide specimens needed for the requested laboratory test | Receives copy of official receipt, records official receipt; obtains specimen and advises client of the date of release of results | 5 minutes | SHARON T. ANCHINGES Medical Technologist III
FERDINAND G. VILLOSO Medical Technologist III
PABLO D. AYO, JR. Medical Technologist II
ARMIDA D. DULPINA Medical Technologist II | |
Depending on the specimens to be evaluated, results can be secured from 1 hour to 1 day upon submission of specimen |
| Blood typing 5 mins. CBC 30 mins. Urinalysis 15 mins. Fecalysis 15 mins. |
| |
3. Secure the results of the laboratory exams and sign your name in the logbook | Releases the laboratory results | 2 minutes | SHARON T. ANCHINGES Medical Technologist III
FERDINAND G. VILLOSO Medical Technologist III
PABLO D. AYO, JR. Medical Technologist II
ARMIDA D. DULPINA Medical Technologist II |
12.13. AVAILMENT OF IMMUNIZATION SERVICES
ABOUT THE SERVICE
The City Health Office provides immunization to infants 0 to 11 months old. An anti-tetanus vaccine is also available to pregnant women to prevent the occurrence of tetanus neonatorum in infants. The immunization is administered in the barangay health centers.
CLIENT GROUPS:
Parents of infants (0 to 11 months old)
Pregnant women
REQUIREMENTS:
Under Five Card, Mother and Baby Book
SERVICE SCHEDULES:
Every first week of the month
TOTAL PROCESSING TIME:
13 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person | ||
1. Go to your barangay health station and inquire about the schedule of immunization | Provides schedule of immunization | 3 minutes | None | Barangay Health Worker
Rural Health Midwife | ||
2. On the scheduled date of immunization, proceed to the BHS. Register in the logbook. For parents of infants with no previous immunization: give the necessary information for records purposes For parents of infants with previous immunization: present UFC/record of immunization For pregnant women: present record of previous immunization, if any |
Records necessary information about the patient
Secures record of immunization
Conducts interview, records all pertinent data | 5 minutes |
| Rural Health Midwife/Public Health Nurse | ||
3. Submit for initial screening | Conduct initial screening | 5 minutes |
| BHW / RHM | ||
4. Submit for vaccination | Administers vaccination/ Immunization |
|
| RHM | ||
5. Stay for post-vaccination observation and instruction | Provides post – vaccination instructions and follow-up instructions |
|
| RHM / Nurse | ||
12.14. AVAILMENT OF THE SERVICES OF THE REPRODUCTIVE TRACT & HEALTH CLINIC / SOCIAL HYGIENE CLINIC
ABOUT THE SERVICE:
As part of its commitment to stem sexually transmitted infections, particularly among high-risk groups, the City Health Office runs the Reproductive Tract and Health Clinic/ Social Hygiene Clinic. The clinic treats clients with STI and issues a health card to workers in entertainment establishments who pass the medical examinations for STI.
CLIENT GROUPS:
General public
Vulnerable groups
SERVICE SCHEDULES:
Monday to Friday,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
1 hour 30 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Visit the RHTC and state the nature of your visit. If there are charges and fees, proceed to the City Treasurer’s Office/ authorized personnel, pay the required fees and secure official receipt. If there are no charges, omit this step. | Answers queries on laboratory services and corresponding requirements and charges client using the intake form and do initial screening | 30 minutes | None | RTHC medical aide/nurse/medical technologist
RHTC Midwife/ Nurse |
2. Submit for counselling | Provides counselling | 15 minutes |
| RHTC Nurse |
3. Undergo examination. | Conducts examination; | 15 minutes |
| Medical Technologist |
4. Post examination instructions and counselling based on the result.
If with positive result from laboratory testing will be referred to a physician
| Releases the results of the examinations
Conducts medical treatment
Releases health card
|
30 minutes |
| RTHC staff |
5. Subject to health counseling | Conducts health counseling on STI cases | 30 minutes |
| RTHC staff |
12.15. AVAILMENT OF DENTAL SERVICES
ABOUT THE SERVICE:
To ensure proper and adequate oral hygiene, the City Health Office provides dental services in every district health office.
CLIENT GROUPS:
General public
REQUIREMENTS:
None
SERVICE SCHEDULES:
Mondays
8:00 AM to NOON
TOTAL PROCESSING TIME:
45 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the District Health Office and register your name in the logbook. Submit yourself to BP screening.
If your BP is normal and you are cleared for extraction, supply the necessary information in the patient intake form. You will be given a call number. Wait for your number to be called. | Receives client, takes client’s blood pressure.
Records patient data; issues call number | 5 minutes
5 minutes | P75 per tooth
| EVA D. JAMOLIN Dental Aide
REA D. JEBULAN Dental Aide |
2. Proceed to the dental laboratory to undergo tooth extraction/dental examination. | Performs extraction, gives dental advice and issues prescription, if needed | 30 minutes |
| SALVE MARIE UYBARRETA USMAN, DMD Dentist III
BELLA B. BABASA, DMD Dentist III
DENNIS L. ROSAS, DMD Dentist I |
3. Proceed to the pharmacy section and present your prescription. | Fills prescription, asks patient to sign in the logbook | 5 minutes |
| MARIA ELAINE T. NATO Pharmacist III
AIMEE D. TENERIFE Pharmacist II |
12.16. AVAILMENT OF FAMILY PLANNING SERVICES
ABOUT THE SERVICE:
The City Health Office provides family planning services to advocate proper child spacing and responsible parenthood.
CLIENT GROUPS:
General public
REQUIREMENTS:
None
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to NOON; 1:00 PM to 5:00 PM
TOTAL PROCESSING TIME :
- For first time – 45 minutes
- For those who already availed – 35 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Visit Barangay Health Station near you and inquire about Family Panning | Accommodates client and Secures client’s signature in the logbook | 5 minutes | None | District Family Planning Coordinator
Midwife in the BHS
|
2. Go through counseling session and receive IEC materials as reference | Conducts counseling and hands out reference materials | 20 minutes |
| Nurse coordinator Midwife |
3. For those requesting DMPA injection for the first time:
Approach the midwife/nurse on duty to inquire about DMPA Provide the information needed during the initial interview/taking of medical history |
Accommodates client and answers queries on DMPA
Conducts interview. Records medical history and determines whether client will not have adverse reaction to DMPA |
20 minutes |
|
Nurse/ RHM |
For those who have already availed of DMPA Present your DMPA card and wait as the midwife/nurse validates your schedule
Proceed to the nurses’ station for the administration of DMPA injection
Register your name in the logbook and wait for advice as to your next appointment |
Reviews client’s DMPA card and validates schedule; takes and records client’s blood pressure
Administers DMPA injection
Advises client of the next appointment |
10 minutes
5 minutes
5 minutes |
|
Nurse Coordinator |
12.17. AVAILMENT OF ANTI-TUBERCULOSIS MEDICINES AND SERVICES
ABOUT THE SERVICE:
The City Health Office, in partnership with the Department of Health, implements the National Tuberculosis Program to prevent the spread of tuberculosis and to treat TB patients. Each district health office has an accredited TB-DOTS Center.
CLIENT GROUPS:
Patients with tuberculosis
REQUIREMENTS:
None
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to NOON
TOTAL PROCESSING TIME
1 ½ hours
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the Barangay Health Station,
| Conducts interview using the ITR and do intial screening | 5 minutes | None | Midwife |
2. Proceed to the district health office | Evaluates records and conducts counseling on TB. Instructs client on the proper procedures in collecting sputum specimen | 15 minutes |
| Nurse Coordinator |
3. Submit for sputum microscopy three | Obtains from client sputum samples for microscopy. Advises client that he/she will be notified of the result and further instructions | 5 minutes (per visit) |
| Midwife/Nurse Coordinator/District Health Officer |
4. Go to the BHS and secure the sputum examination results
If result is positive, go back to the rural health unit/district health office for information, counseling and enrolment in multi-drug therapy. | Release sputum exam results
Conducts counseling and baseline data gathering | 10 minutes
1 hour |
| Midwife
Nurse Coordinator |
12.18. AVAILMENT OF MATERNAL CARE SERVICES
ABOUT THE SERVICE:
The City Health Office targets low, if not zero, maternal mortality. To achieve this, the CHO implements a comprehensive maternal care program for pregnant and lactating women.
CLIENT GROUPS:
Pregnant and lactating women
REQUIREMENTS:
None
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to NOON
TOTAL PROCESSING TIME:
45 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the Barangay Health Station and provide information to be entered in the Home-Based Maternity Record (HBMR) card. | Accommodates client and logs pertinent data on the HBMR card. | 15 minutes | None | Midwife |
2. You will receive instructions on proper nutrition and maternity care and will be advised to report to the CHO should you observe signs of pregnancy risks | Gives instructions on proper nutrition and maternity care | 30 minutes |
| Midwife |
3. For pregnant women: Submit to prenatal examination and health education Submit to consultation Submit to initiation of breastfeeding Submit to tetanus toxoid test Receive referral for dental services Submit to counseling on motherhood | Conducts examination, health education and consultation; issues referrals | 1 hour |
| Midwife/Nurse/ District Health Officer |
For lactating women: Submit yourself to regular checkups within four to six weeks upon delivery to ensure proper and adequate post-partum care Submit to follow-up checkup |
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12.19. SMOKING CESSATION CLINIC SERVICES
ABOUT THE SERVICE:
The City Health Office operates the Smoking Cessation Clinic, which advocates a 100% smoke-free/tobacco-free environment. It provides counseling/consultation to both walk-in and offsite/remote clients who intend to quit smoking.
CLIENT GROUPS:
Smokers
REQUIREMENTS:
None
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to NOON; 1:00 PM to 5:00 PM
TOTAL PROCESSING TIME:
Initial consultation 30 minutes
Follow-up consultation 30 minutes
PROCESS OF AVAILING THE SERVICE (FOR WALK-IN CLIENTS):
Steps Involved | Action of the CHO | Transaction Time | Total Fees / Charges | Responsible Person |
1. Go to the Smoking Cessation Clinic and provide pertinent data.
| Accommodates client and logs pertinent data on the client logbook. | 5 minutes | None | Clerk on duty |
2. Subject yourself to an interview and assessment. | Conducts interview based on DOH protocols. Assesses intervention needs of client. | 10 minutes |
| SOPHIA D. DEMATERA Nurse II
|
3. You will receive treatment/Intervention plan on quitting smoking. You will also be advised of the follow-up schedule. | Provides treatment/ intervention plan and discusses the plan with the client. Gives treatment schedule and advises client on the schedule of the next consultation. | 15 minutes |
| SOPHIA D. DEMATERA Nurse II
|
4. Return to the Smoking Cessation Clinic on the agreed date and subject yourself to counseling | Provides follow-up counseling; assesses the progress of the client | 30 minutes |
| SOPHIA D. DEMATERA Nurse II
|
PROCESS OF AVAILING THE SERVICE (FOR OFFSITE/REMOTE CLIENTS:
Steps Involved | Action of the CHO | Transaction Time | Total Fees /Charges | Responsible Person |
1. Contact the Cessation Clinic at (056) 255-0478 or sorsogonscc@yahoo.com. Provide pertinent data
| Accommodates client and logs pertinent data on the client logbook. Makes arrangements with the client as to counseling schedule | 5 minutes | None | Clerk on duty |
2. On the date of appointment, call/contact the SSC. Subject yourself to an interview and assessment. | Conducts interview based on DOH protocols. Assesses intervention needs of client. | 10 minutes |
| SOPHIA D. DEMATERA Nurse II
|
3. You will receive treatment/Intervention plan on quitting smoking. You will also be provided referrals for more accessible case management (if needed) | Provides treatment/ intervention plan and discusses the plan with the client. Provides referrals/case management should the client require closer supervision/ consultation | 15 minutes |
| SOPHIA D. DEMATERA Nurse II
|
12.20. AVAILMENT OF PMO / PMC SEMINAR FOR COUPLES ABOUT TO GET MARRIED
ABOUT THE SERVICE:
The Pre-Marriage Orientation and Counselling (PMOC) seminar, mandated by Presidential Decree 965 and supported by Executive Order No. 028, Series od 2024 issued by the City Mayor, requiring one-day seminar for would be couples or cohabiting partners applying for a marriage license.
CLIENT GROUPS:
- Local
- Young couples ages 18-25 years old
- Adult ages 26 and above
(Categorized as to their status – single, live-in and widow)
- Foreigner
- Single
- Divorced
REQUIREMENTS:
- Local
- Birth Certificate
- Pre-marriage Counselling Seminar Fee
- CENOMAR
- Parental Consent for 18 – 20 years old
- Parental Advice for 21 to 25 years old
- Community Tax Certificate (CTC)
- Valid ID
- Foreigner
- Birth Certificate
- Pre-marriage Counselling Fee
- Legal Capacity to contract marriage (Embassy Original Copy)
- Passport I.D.
- Original Copy of Decree of Absolute Divorce (for divorcee)
- CENOMAR
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
17 minutes (actual conduct of Pre-Marriage Orientation /Pre- Marriage Counselling not included)
PROCESS OF AVAILING THE SERVICE (FOR WALK-IN CLIENTS):
Steps Involved | Action of the Population Officer | Transaction Time | Total Fees / Charges | Responsible Person |
1. Go to the Population Office at 2nd Floor, Old Municipal Building, Burgos Street, Barangay Talisay, West District and submit the CTC and PMC Official Receipt.
Take note of the schedule of Pre-Marriage Orientation /Pre- Marriage Counselling | Receives the requirements.
Conduct interview to the client. | 5 minutes
10 minutes | P 150.00 – Pre marriage counselling fee | JUNALYN PAZ PO Staff
ARIES FILLEJERA PO Staff
DENNIS ARELLANO LDRRM Asst. I/ Population Program Assistant |
2. Attend the Pre-Marriage Orientation /Pre- Marriage Counselling Seminar
| Conducts the Pre-Marriage Orientation /Pre- Marriage Counselling Seminar |
|
| LEADY ROSE A. DETERALA SWA
EMMA JALMANZAR Sr. Adm. Asst. II
DENNIS ARELLANO LDRRM Asst. I/ Population Program Assistant
ARIS T. GARCIA SWO I
SOPHIA D. DEMATERA Nurse II
MA. ROSY L. ABAY SWO III
MARILOU JARDIN Nutrition Officer II
SHIELA MARIE L. GUMBA Population Officer III |
3. Receive the Pre-marriage Certificate | Issues the Pre-marriage Certificate. | 2 minutes |
| ARIES FILLEJERA PO Staff
|
Note: For 18 to 25 years old need to attend the whole day activity while 25 years old and above will attend during morning session only.
12.21. AVAILMENT OF COUNSELLING/REFERRALS
ABOUT THE SERVICE:
A Youth friendly Center offers:
- Peer Counselling (face to face) Virtual Counselling (Professional / peer) providing essential support offering a safe space for growth and healing;
- Information, Education and Health Services – education, orientation and health service including U4U and comprehensive sexuality education promoting holistic week being among adolescent. Giving informed decisions about health and relationship fostering healthier future;
- Capacity Development training for youth aiming to empower youth with skills and knowledge necessary to become effective leaders in the future;
- Referrals for family planning and STI, HIV, AID (free screening;
- Resource Center and Recreational Facilities – provides valuable space for learning, relaxation and research. Access to information, activities and amenities that promotes physical and mental well-being fostering a sense of belonging and enhancing quality of life.
CLIENT GROUPS:
Teens, Teen Mothers, Young Adults
REQUIREMENTS:
- Duly Accomplished Referral Form
- Appoint from Official FB Page (Sorsogon City Teen Center) as reference
SERVICE SCHEDULES:
Mondays to Fridays,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
17 minutes (actual conduct of Pre-Marriage Orientation /Pre- Marriage Counselling not included)
PROCESS OF AVAILING THE SERVICE (FOR WALK-IN CLIENTS):
Steps Involved | Action of the Population Officer | Transaction Time | Total Fees / Charges | Responsible Person |
1. Go to the Teen Center at 2nd Floor, Old Municipal Building, Burgos Street, Barangay Talisay, West District and register
| Interviews to the client. | 3 minutes
| None | JUNALYN PAZ PO Staff
ARIES FILLEJERA PO Staff
DENNIS ARELLANO LDRRM Asst. I/ Population Program Assistant |
2. Take the HEADSS Assessment Test
| Conducts the HEADSS Assessment Test
Review the HEADSS | 20 minutes |
| DENNIS ARELLANO LDRRM Asst. I/ Population Program Assistant
SHIELA MARIE L. GUMBA Population Officer III |
3. Undergo counselling session | Conduct the counselling.
Facilitates referral of clients needs and other services |
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| ARIES FILLEJERA PO Staff
|