ABOUT THE SERVICE :
The City Health Office dispenses basic medicines for indigent constituents. Medicines on stock bear generic names, in compliance with the provisions of the Generics Act.
CLIENT GROUPS: Indigent constituents of Sorsogon City
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 5 minutes
REQUIREMENTS:
- Original copy of Certificate of Indigency
- Prescription (original copy)
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Present original copy of prescription and certificate of indigency | Checks if the prescription is proper and requested medicine is available. If requested medicine is not available, refers patient to the City Pharmacy/CSWDO | 1 minute | Nurse on duty/ Pharmacist |
2. Receive instructions as to the proper dosage and duration of medication | Writes down instructions on taking medicines; gives verbal instructions as well | 3 minutes | Nurse on duty/ Pharmacist |
3. Sign the patient’s logbook as proof that you received the medicines | Dispenses medicine. Takes patient information and requests patient to sign the logbook. Keeps original copy of the prescription. | 1 minute | Nurse on duty/ Pharmacist |
ABOUT THE SERVICE:
A medical certificate signed by a government physician is among the requirement enrolment or for on-the-job training of students.
CLIENT GROUPS:
Students
SERVICE SCHEDULES: Mondays to Fridays, 8:00 am to 5:00 PM
TOTAL PROCESSING TIME: 13 minutes
REQUIREMENTS:
Laboratory and other requirement as per assessment
TOTAL FEES/CHARGES:
P50.00 (as per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Accomplish the request form | Issues request form | 1 minute | Clerk/Nurse on duty |
2. Undergo initial assessment (BP, Vital signs, etc.) | Conducts initial assessment (BP, Vital signs, etc.) | 5 minutes | Nurse on duty |
3. Undergo physical examination | Conducts physical examination on client; determines fitness of client | 5 minutes | City Health Officer/District Health Officer |
4. Secure Order of Payment, proceed to the City Treasurer’s Office, pay the required fees and submit photocopy of Official Receipt to the Office of the City Health Officer | Issues medical certificate form, records official receipt | 1 minute | Clerk/Nurse on duty |
Sign duplicate copy of medical certificate form | Receives duplicate copy of the medical certificate form | 1 minute | Clerk/Nurse on Duty |
ABOUT THE SERVICE:
The signature of the City Health Officer/District Health Officers is required in processing death certificates. In the case of unattended deaths, it is the CHO/DHO who will determine the cause of death of the deceased
CLIENT GROUPS: Relative/s of deceased
SERVICE SCHEDULES: Mondays to Fridays, 8:00 Am to 5:00 PM
TOTAL PROCESSING TIME: 11 minutes
REQUIREMENTS:
Death certificate prepared by the Civil Registrar’s Office
*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO
TOTAL FEES/CHARGES:
P100.00 (for transfer of cadaver permit, if applicable)
(as per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Present four (4) copies of death certificate to the CHO staff | Receives death certificate | 1 minute | Clerk/Nurse on duty |
2. Supply the necessary information to the physician | Determines cause of death based on information provided by the relative/s | 3 minutes | City Health Officer/District Health Officer |
| Records death certificate, get one copy for file | 3 minutes | Clerk/Nurse on duty |
(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)* secure an order of payment and pay Transfer of Cadaver Fee at the Treasurer’s Office | Issue’s order of payment, prepares Transfer of Cadaver Permit | 3 minutes | Clerk/Nurse on Duty |
3. Receives death certificate and transfer of cadaver permit (if applicable) | Releases death certificate and transfer of cadaver permit (if applicable) | 1 minute | Clerk/Nurse on Duty |
ABOUT THE SERVICE:
The signature of the City Health Officer/District Health Officers is required in processing death certificates if the death occurred in Sorsogon City
CLIENT GROUPS: Relative/s of deceased
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 11 minutes
REQUIREMENTS
Death certificate prepared by the hospital where the death occurred
*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO
TOTAL FEES/CHARGES:
P100.00 (for transfer of cadaver permit, if applicable)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Present three (3) copies of death certificate to the CHO staff | Receives death certificate | 1 minute | Clerk/Nurse on duty |
2. Supply the necessary information to the physician | Determines cause of death based on information provided by the relative/s | 3 minute | City Health Officer/District Health Officer |
| Records death certificate, gets one copy for file | 3 minutes | Clerk/Nurse on duty |
(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)* secure an order of payment and pay Transfer of Cadaver Fee at the Office of the City Treasurer | Issue’s order of payment, prepares Transfer of Cadaver Permit | 3 minutes | Clerk/Nurse on Duty |
3. Receives death certificate and transfer of cadaver permit (if applicable) | Releases death certificate and transfer of cadaver permit | 1 minute | Clerk/Nurse on Duty |
ABOUT THE SERVICE:
The City Health Office makes its vehicles available for hospital transfers from Sorsogon City to any point outside the City
CLIENT GROUPS: General public
SERVICE SCHEDULES: Mondays to Sundays
TOTAL PROCESSING TIME:
5 minutes
REQUIREMENTS:
- Duly filled out ambulance request form
- Referral/Clinical Abstract/Discharge Summary
- Risk Stratification
TOTAL FEES/CHARGES:*
- 00 (within Sorsogon City)
- 00 (Sorsogon City to Sorsogon)
- P1,500.00 (Legazpi City)
*If gasoline is not available particularly during weekends and outside of office hours, ambulance fee is waived and patient pays the corresponding amount for gasoline
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Fill out ambulance request form | Issue’s ambulance request form, orients requesting party on policies of availing of the services | 2 minutes | Clerk/Nurse on duty |
2. Secure order of payment and pay the necessary fees at the Office of the City Treasurer | Issue’s order of payment | 1 minute | Clerk/Nurse on Duty |
3. Wait for the office staff to contact driver on duty; provide contact number to driver | Contact’s driver, provides requesting party’s contact number | 1 minute | Clerk/Nurse on duty |
4. Make the necessary arrangements with the driver | Coordinates with requesting party as to time of departure/ place of origin of patient | 1 minute | Driver on Duty |
ABOUT THE SERVICE:
The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats. In some cases, the patient is advised to return for a fourth (booster) dose
CLIENT GROUPS: Animal bite patients
SERVICE SCHEDULES: Mondays, Tuesdays, Thursdays and Fridays
8:00 AM to NOON
TOTAL PROCESSING TIME:
15 minutes (Excluding waiting time)
REQUIREMENTS:
Referral from barangay health station/health center
TOTAL FEES/CHARGES:
P50.00 per session (as per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Provide the necessary information during the interview/assessment | Interview’s patient and assesses degree of animal bite | 3 minutes | ABTC Coordinator/Nurse on Duty |
2. Secure order of payment and pay the necessary fees at the Office of the City Treasurer | Issue’s order of payment; issues number | 1 minute | ABTC Coordinator/Nurse on Duty |
3. Submit official receipt, wait for your number to be called | Records official receipt; instructs patient to wait for his/her number | 1 minute | Clerk/Nurse on duty |
4. Submit yourself to IEC on rabies and other treatment policies | Provides IEC on rabies and other treatment policies | 5 minutes | ABTC Coordinator/Nurse on Duty |
5. Receive vaccination; receive PEP card and instructions for next schedule | Prepares and administers vaccine, fills out PEP card and instructs patient as to the next doses | 5 minutes | ABTC Coordinator/Nurse on Duty |
ABOUT THE SERVICE:
The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats. In some cases, the patient is advised to return for a fourth (booster) dose
CLIENT GROUPS:
Animal bite patients
SERVICE SCHEDULES: Mondays to Fridays except Wednesday, 8:00 AM to NOON, 1:00 PM to 5:00 PM
TOTAL PROCESSING TIME: 10 minutes (Excluding waiting time)
REQUIREMENTS: PEP card
TOTAL FEES/CHARGES:
P50.00 (per dose)
(per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
Present your PEP Card, secure order of payment and pay the necessary fees at the Office of the City Treasurer | Receives PEP card; issues order of payment | 1 minute | ABTC Coordinator/Nurse on Duty |
Submit official receipt, wait for your number to be called | Records official receipt; issues number and instructs patient to wait for his/her turn | 1 minute | Clerk/Nurse on duty |
Undergo evaluation | Evaluates patient’s progress | 3 minutes | ABTC Coordinator/Nurse on Duty |
Receive vaccination; receive PEP card and other instructions | Prepares and administers vaccine, fills out PEP card and provides other instructions | 5 minutes | ABTC Coordinator/Nurse on Duty |
ABOUT THE SERVICE:
A permit to disinter/exhumation permit is needed before the remains of the deceased can be exhumed and transferred to another cemetery. Remains of those who died of natural causes/non-communicable disease can be exhumed five years after burial while remains of those who died of communicable diseases can be exhumed only after ten years.
CLIENT GROUPS:
Relative/s of the deceased
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 8 minutes
REQUIREMENTS:
- Letter request addressed to the City Health Officer
- Photocopy of death certificate
TOTAL FEES/CHARGES:
P100.00 (as per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Submit requirements to the Office of the City Health Officer, secure order of payment | Receives requirements; issues order of payment | 1 minute | CHO staff |
2. Pay permit to disinter/exhumation fee at the Office of the City Treasurer |
|
| Revenue Collection Clerk |
3. Proceed to the City Health Office, present your official receipt and wait as the CHO staff prepares permit | Records official receipt, prepares permit to disinter/exhumation permit | 5 minutes | CHO staff |
| Signs permit to disinter/exhumation permit | 1 minute | City Health Officer/District Health Officer |
4. Receive copy of the permit to disinter/exhumation permit | Issues duly signed permit to disinter | 1 minute | CHO staff |
ABOUT THE SERVICE:
Among the mandates of the City Health Office is to diagnose and treat illnesses and give appropriate medical services to individuals who need medical assistance. The City Health Office has three district health offices that provide this service.
CLIENT GROUPS: General public
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME : 20 minutes
REQUIREMENTS: None
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office, approach the midwife/nurse on duty, register in the dispensary logbook and provide the necessary information during the initial interview. | Conducts interview, takes patient’s record and refers patient to the District Health Officer | 5 minutes | Midwife or Nurse on Duty |
2. Proceed to the Office of the District Health Officer to undergo medical consultation | Provides medical consultation to client, gives medical advice and, if applicable, issues prescription | 10 minutes | District Health Officer |
3. If given prescription, proceed to the pharmacy section, present your prescription, receive instructions and sign in the logbook | Receives prescription, dispenses medicines, gives instruction on proper intake/dosage | 5 minutes | Pharmacist/pharmacy aide |
ABOUT THE SERVICE:
Food and non-food business establishments are required to secure sanitary permits to make sure they observe the standards of the Sanitation Code of the Philippines. Workers in said establishments are also required to secure health cards. Sanitary permits and health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.
CLIENT GROUPS: Owners/operators of food and nonfood establishments
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME : 15 minutes
REQUIREMENTS:
Duly filled out application for sanitary permit form
TOTAL FEES/CHARGES: P300.00 plus other regulatory fees
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office and secure application form and checklist of requirements for securing sanitary permit | Issues application form and checklist of requirements | 3 minutes | Rural Sanitation Inspector |
2. Upon completion of the requirements, go back to the District Health Office and submit stool and/or sputum samples. Wait for the advice as to release of exam results. | Obtains sputum sample (for nonfood) and stool and sputum sample (for food establishments); advises clients of the release of examination results | 5 minutes | Rural sanitation Inspector |
3. Return to the CHO to secure laboratory results. If there are no adverse findings, you will be issued a sanitary permit.
If there are findings, you will be issued a temporary sanitary permit valid for 30 days | Issues sanitary permit
Issues temporary sanitary permit and advises client on corrective measures | 5 minutes
| Rural Sanitation Inspector |
4. Receive permit and secure signature of the CHO/DHO | Signs and issues the sanitary permit | 2 minutes | City Health Officer/DHO/Clerk |
ABOUT THE SERVICE:
Food and nonfood business establishment workers are required to secure health cards to make sure they observe the standards of the Sanitation Code of the Philippines. Health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.
CLIENT GROUPS:S
Workers in food and nonfood establishments
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 20 minutes
REQUIREMENTS:
- Stool and sputum samples (for food handlers)
- Sputum sample (for nonfood handlers) or
- Laboratory results of fecalysis/sputum microscopy
TOTAL FEES/CHARGES:
P50.00 (health card only)
P85.00 (health card and sputum microscopy)
P115.00 (health card, fecalysis and sputum microscopy)
(per Revenue Code of 2011)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office and present requirements | Receives requirements | 5 minutes | Rural Sanitation Inspector |
2. If you don’t have laboratory results yet, submit samples and wait for the advice as to the release of exam results.
For those with laboratory results, wait as the RSI prepares health card | Obtains sputum sample (for nonfood) and stool and sputum sample (for food establishments); advises clients of the release of examination results Prepares health card | 5 minutes
5 minutes | Rural Sanitation Inspector |
3. Receive Health Card | Signs and Releases health card
| 2 minutes | Rural Sanitation Inspector
City Health Officer/District Health Officer |
ABOUT THE SERVICE:
The City Health Office offers routine laboratory examinations such as urinalysis, fecalysis, complete blood count and sputum microscopy. Laboratory services are available at the District Health Offices.
CLIENT GROUPS: General public
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 11:00 AM
TOTAL PROCESSING TIME:
Depends on the laboratory request
REQUIREMENTS: Referral from DHO or RHM
TOTAL FEES/CHARGES
Fecalysis P 50.00
CBC P
Urinalysis P 50.00
Sputum Microscopy P 35.00
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office, present laboratory request and receive instructions on the examination and preparation needed. | Verifies laboratory request and briefs client on the examination and preparation needed | 15 minutes | Medical Technologist/Lab Aide |
2. Secure order of payment and pay service fees, present official receipt and provide specimens needed for the requested laboratory test | Receives copy of official receipt, records official receipt; obtains specimen and advises client of the date of release of results | 5 minutes | Clerk/ Authorized CHO personnel Medical Technologist/Lab Aide |
Depending on the specimens to be evaluated, results can be secured from 1 hour to 1 day upon submission of specimen |
| Blood typing 5 mins. CBC 30 mins. Urinalysis 15 mins. Fecalysis 15 mins. |
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3. Secure the results of the laboratory exams and sign your name in the logbook | Releases the laboratory results | 2 minutes | Medical technologist |
ABOUT THE SERVICE
The City Health Office provides immunization to infants 0 to 11 months old. An anti-tetanus vaccine is also available to pregnant women to prevent the occurrence of tetanus neonatorum in infants. The immunization is administered in the barangay health centers.
CLIENT GROUPS:
Parents of infants (0 to 11 months old)
Pregnant women
SERVICE SCHEDULES: Every first week of the month
TOTAL PROCESSING TIME: 23 minutes
REQUIREMENTS:
Under Five Card, Home-Based Maternity Record
TOTAL FEES/CHARGES:None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to your barangay health station and inquire about the schedule of immunization | Provides schedule of immunization | 3 minutes | Barangay Health Worker |
2. On the scheduled date of immunization, proceed to the BHS. Register in the logbook. For parents of infants with no previous immunization: give the necessary information for records purposes For parents of infants with previous immunization: present UFC/record of immunization For pregnant women: present record of previous immunization, if any |
Records necessary information about the patient
Secures record of immunization
Conducts interview, records all pertinent data | 5 minutes | Rural Health Midwife/Public Health Nurse |
3. Submit yourself and/or your child/children for immunization | Administers vaccination/ Immunization | 5 minutes | RHM |
4. Submit your child/children for weighing | Records child’s weight | 5 minutes | RHM |
5. After the immunization, ask the midwife/nurse for post-immunization instructions. Also inquire about the next schedule of immunization, if applicable | Gives instructions and advises client of the next schedule of immunization | 5 minutes | RHM/PHN |
ABOUT THE SERVICE:
As part of its commitment to stem sexually transmitted infections, particularly among high-risk groups, the City Health Office runs the Reproductive Tract and Health Clinic. The clinic treats clients with STI and issues a health card to workers in entertainment establishments who pass the medical examinations for STI.
CLIENT GROUPS:
General public
Vulnerable groups
SERVICE SCHEDULES: Monday to Friday, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 1 hour 30 minutes
TOTAL FEES/CHARGES:
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the RTHC and state the nature of your visit. If there are charges and fees, proceed to the City Treasurer’s Office/ authorized personnel, pay the required fees and secure official receipt. If there are no charges, omit this step. | Answers queries on laboratory services and corresponding requirements and charges | 30 minutes | RTHC medical aide/nurse/medical technologist |
2. Present your ID and register in the logbook. Provide the necessary data during the interview. | Conducts interview and briefs the client on the examination procedures | 30 minutes | Medical Technologist/ Medical Officer |
Undergo examination. | Conducts examination; informs client of sate of release of results of medical and laboratory exams | 30 minutes | Medical Technologist |
3. On the appointed date, go back to the RTHC to get the results of the examination. If there are adverse findings, you will be given medical advice and medication If result is negative, you will be issued a pink card To ensure that you are free of STI, submit yourself to regular examination | Releases the results of the examinations
Conducts medical treatment
Releases health card
|
30 minutes | RTHC staff |
4. Subject to health counseling | Conducts health counseling on STI cases | 30 minutes | RTHC staff |
ABOUT THE SERVICE:
To ensure proper and adequate oral hygiene, the City Health Office provides dental services in every district health office.
CLIENT GROUPS: General public
REQUIREMENTS: None
SERVICE SCHEDULES: Mondays, 8:00 AM to NOON
TOTAL PROCESSING TIME: 45 minutes
TOTAL FEES/CHARGES: P75 per tooth
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office and register your name in the logbook. Submit yourself to BP screening.
If your BP is normal and you are cleared for extraction, supply the necessary information in the patient intake form. You will be given a call number. Wait for your number to be called. | Receives client, takes client’s blood pressure.
Records patient data; issues call number | 5 minutes
5 minutes | Dental Aide/Midwife |
2. Proceed to the dental laboratory to undergo tooth extraction/dental examination. | Performs extraction, gives dental advice and issues prescription, if needed | 30 minutes | Dentist |
3. Proceed to the pharmacy section and present your prescription. | Fills prescription, asks patient to sign in the logbook | 5 minutes | Pharmacist/Pharmacy Aide |
ABOUT THE SERVICE:
The City Health Office provides family planning services to advocate proper child spacing and responsible parenthood.
CLIENT GROUPS: General public
REQUIREMENTS: None
SERVICE SCHEDULES: Mondays to Fridays,
8:00 AM to NOON; 1:00 PM to 5:00 PM
TOTAL PROCESSING TIME :
- For first time – 45 minutes
- For those who already availed – 35 minutes
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the District Health Office and state your request for information and/or counselling and Register your name in the logbook | Accommodates client and Secures client’s signature in the logbook | 5 minutes | FP Program Coordinator/Midwife Medical Aide |
2. Go through counseling session and receive IEC materials as reference | Conducts counseling and hands out reference materials | 20 minutes | Nurse coordinator Midwife |
3. For those requesting DMPA injection for the first time:
Approach the midwife/nurse on duty to inquire about DMPA Provide the information needed during the initial interview/taking of medical history |
Accommodates client and answers queries on DMPA
Conducts interview. Records medical history and determines whether client will not have adverse reaction to DMPA |
20 minutes |
Nurse |
For those who have already availed of DMPA Present your DMPA card and wait as the midwife/nurse validates your schedule
Proceed to the nurses’ station for the administration of DMPA injection
Register your name in the logbook and wait for advice as to your next appointment |
Reviews client’s DMPA card and validates schedule; takes and records client’s blood pressure
Administers DMPA injection
Advises client of the next appointment |
10 minutes
5 minutes
5 minutes |
Nurse Coordinator |
ABOUT THE SERVICE:
The City Health Office, in partnership with the Department of Health, implements he National Tuberculosis Program to prevent the spread of tuberculosis and to treat TB patients. Each district health office has an accredited TB-DOTS Center.
CLIENT GROUPS: Patients with tuberculosis
REQUIREMENTS: None
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON
TOTAL PROCESSING TIME : 1 ½ hours
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the Barangay Health Station, inquire about requirements. Provide the necessary information during the initial interview and during taking of medical history.
| Answers queries on TB treatment. Conducts interview and records client’s medical history. Refers client to the district health office if the case warrants immediate attention. | 5 minutes | Midwife |
2. Proceed to the rural health unit/district health office | Evaluates records and conducts counseling on TB. Instructs client on the proper procedures in collecting sputum specimen | 15 minutes | Nurse Coordinator |
3. Submit for sputum microscopy three (3) sputum specimens taken for 2 to 3 consecutive days. | Obtains from client sputum samples for microscopy. Advises client of the date of release of results* | 5 minutes (per visit) | Midwife/Nurse Coordinator/District Health Officer |
4. Go to the BHS and secure the sputum examination results | Release sputum exam results | 10 minutes | Midwife |
If result is positive, go back to the rural health unit/district health office for information, counseling and enrolment in multi-drug therapy. | Conducts counseling | 1 hour | Nurse Coordinator |
ABOUT THE SERVICE:
The City Health Office targets low, if not zero, maternal mortality. To achieve this, the CHO implements a comprehensive maternal care program for pregnant and lactating women.
CLIENT GROUPS: Pregnant and lactating women
REQUIREMENTS: None
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON
TOTAL PROCESSING TIME: 45 minutes
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
1. Go to the Barangay Health Station and provide information to be entered in the Home-Based Maternity Record (HBMR) card. | Accommodates client and logs pertinent data on the HBMR card. | 15 minutes | Midwife |
2. You will receive instructions on proper nutrition and maternity care and will be advised to report to the CHO should you observe signs of pregnancy risks | Gives instructions on proper nutrition and maternity care | 30 minutes | Midwife |
3. For pregnant women: Submit to prenatal examination and health education Submit to consultation Submit to initiation of breastfeeding Submit to tetanus toxoid test Receive referral for dental services Submit to counseling on motherhood | Conducts examination, health education and consultation; issues referrals | 1 hour | Midwife/Nurse/ District Health Officer |
For lactating women: Submit yourself to regular checkups within four to six weeks upon delivery to ensure proper and adequate post-partum care Submit to follow-up checkup |
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ABOUT THE SERVICE:
The City Health Office operates the Smoking Cessation Clinic, which advocates a 100% smoke-free/tobacco-free environment. It provides counseling/consultation to both walk-in and offsite/remote clients who intend to quit smoking.
CLIENT GROUPS: Smokers
REQUIREMENTS: None
SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON; 1:00 PM to 5:00 PM
TOTAL PROCESSING TIME:
Initial consultation 30 minutes
Follow-up consultation 30 minutes
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE (FOR WALK-IN CLIENTS):
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
Go to the Smoking Cessation Clinic and provide pertinent data.
| Accommodates client and logs pertinent data on the client logbook. | 5 minutes | Clerk on duty |
Subject yourself to an interview and assessment. | Conducts interview based on DOH protocols. Assesses intervention needs of client. | 10 minutes | Smoking Cessation Clinic Coordinator |
You will receive treatment/Intervention plan on quitting smoking. You will also be advised of the follow-up schedule. | Provides treatment/ intervention plan and discusses the plan with the client. Gives treatment schedule and advises client on the schedule of the next consultation. | 15 minutes | Smoking Cessation Clinic Coordinator |
Return to the Smoking Cessation Clinic on the agreed date and subject yourself to counseling | Provides follow-up counseling; assesses the progress of the client | 30 minutes | Smoking Cessation Clinic Coordinator |
PROCESS OF AVAILING THE SERVICE (FOR OFFSITE/REMOTE CLIENTS:
Steps Involved | Action of the CHO | Transaction Time | Responsible Person |
Contact the Cessation Clinic at (056) 255-0478 or sorsogonscc@yahoo.com. Provide pertinent data
| Accommodates client and logs pertinent data on the client logbook. Makes arrangements with the client as to counseling schedule | 5 minutes | Clerk on duty |
On the date of appointment, call/contact the SSC. Subject yourself to an interview and assessment. | Conducts interview based on DOH protocols. Assesses intervention needs of client. | 10 minutes | Smoking Cessation Clinic Coordinator |
You will receive treatment/Intervention plan on quitting smoking. You will also be provided referrals for more accessible case management (if needed) | Provides treatment/ intervention plan and discusses the plan with the client. Provides referrals/case management should the client require closer supervision/ consultation | 15 minutes | Smoking Cessation Clinic Coordinator |
