ABOUT THE SERVICE :                      

The City Health Office dispenses basic medicines for indigent constituents.  Medicines on stock bear generic names, in compliance with the provisions of the Generics Act.

CLIENT GROUPS: Indigent constituents of Sorsogon City

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME:  5 minutes

REQUIREMENTS:                   

  • Original copy of Certificate of Indigency
  • Prescription (original copy)

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Present original copy of prescription and certificate of indigency

Checks if the prescription is proper and requested medicine is available.  If requested medicine is not available, refers patient to the City Pharmacy/CSWDO

1 minute

Nurse on duty/ Pharmacist

2.    Receive instructions as to the proper dosage and duration of medication

Writes down instructions on taking medicines; gives verbal instructions as well

3 minutes

Nurse on duty/ Pharmacist

3.    Sign the patient’s logbook as proof that you received the medicines

Dispenses medicine.  Takes patient information and requests patient to sign the logbook.  Keeps original copy of the prescription.

1 minute

Nurse on duty/ Pharmacist

ABOUT THE SERVICE:           

A medical certificate signed by a government physician is among the requirement enrolment or for on-the-job training of students.  

CLIENT GROUPS:   

Students

SERVICE SCHEDULES:  Mondays to Fridays, 8:00 am to 5:00 PM

TOTAL PROCESSING TIME:  13 minutes

REQUIREMENTS:                   

Laboratory and other requirement as per assessment

TOTAL FEES/CHARGES:                   

P50.00 (as per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Accomplish the request form

Issues request form

1 minute

Clerk/Nurse on duty

2.    Undergo initial assessment (BP, Vital signs, etc.)

Conducts initial assessment (BP, Vital signs, etc.)

5  minutes

Nurse on duty

3.    Undergo physical examination

Conducts physical examination on client; determines fitness of client

5 minutes

City Health Officer/District Health Officer

4.    Secure Order of Payment, proceed to the City Treasurer’s Office, pay the required fees and submit photocopy of Official Receipt to the Office of the City Health Officer

Issues medical certificate form, records official receipt

1 minute

Clerk/Nurse on duty

Sign duplicate copy of medical certificate form

Receives duplicate copy of the medical certificate form

1 minute

Clerk/Nurse on Duty

ABOUT THE SERVICE:           

The signature of the City Health Officer/District Health Officers is required in processing death certificates.  In the case of unattended deaths, it is the CHO/DHO who will determine the cause of death of the deceased  

CLIENT GROUPS: Relative/s of deceased

SERVICE SCHEDULES: Mondays to Fridays, 8:00 Am to 5:00 PM

TOTAL PROCESSING TIME:  11 minutes

REQUIREMENTS:                   

Death certificate prepared by the Civil Registrar’s Office

*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO

TOTAL FEES/CHARGES:                  

P100.00 (for transfer of cadaver permit, if applicable)
(as per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Present four (4) copies of death certificate to the CHO staff

Receives death certificate

1 minute

Clerk/Nurse on duty

2.    Supply the necessary information to the physician

Determines cause of death based on information provided by the relative/s

3 minutes

City Health Officer/District Health Officer

 

Records death certificate, get one copy for file

3 minutes

Clerk/Nurse on duty

(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)*  secure an order of payment and pay Transfer of Cadaver Fee at the Treasurer’s Office

Issue’s order of payment, prepares Transfer of Cadaver Permit

3 minutes

Clerk/Nurse on Duty

3.    Receives death certificate and transfer of cadaver permit (if applicable)

Releases death certificate and transfer of cadaver permit (if applicable)

1 minute

Clerk/Nurse on Duty

ABOUT THE SERVICE:           

The signature of the City Health Officer/District Health Officers is required in processing death certificates if the death occurred in Sorsogon City 

CLIENT GROUPS: Relative/s of deceased

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME: 11 minutes

REQUIREMENTS        

Death certificate prepared by the hospital where the death occurred

*If the deceased will be interred in a cemetery outside Sorsogon Province, secure Transfer of Cadaver from the PHO

TOTAL FEES/CHARGES:                  

P100.00 (for transfer of cadaver permit, if applicable)

 

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Present three (3) copies of death certificate to the CHO staff

Receives death certificate

1 minute

Clerk/Nurse on duty

2.    Supply the necessary information to the physician

Determines cause of death based on information provided by the relative/s

3 minute

City Health Officer/District Health Officer

 

Records death certificate, gets one copy for file

3 minutes

Clerk/Nurse on duty

(If the deceased will be interred in a cemetery outside Sorsogon City but within Sorsogon Province)*  secure an order of payment and pay Transfer of Cadaver Fee at the Office of the City Treasurer

Issue’s order of payment, prepares Transfer of Cadaver Permit

3 minutes

Clerk/Nurse on Duty

3.    Receives death certificate and transfer of cadaver permit (if applicable)

Releases death certificate and transfer of cadaver permit

1 minute

Clerk/Nurse on Duty

ABOUT THE SERVICE:           

The City Health Office makes its vehicles available for hospital transfers from Sorsogon City to any point outside the City 

CLIENT GROUPS: General public

SERVICE SCHEDULES: Mondays to Sundays

TOTAL PROCESSING TIME:  

5 minutes

 

REQUIREMENTS:       

  • Duly filled out ambulance request form
  • Referral/Clinical Abstract/Discharge Summary
  • Risk Stratification

 

TOTAL FEES/CHARGES:*     

  • 00 (within Sorsogon City)
  • 00 (Sorsogon City to Sorsogon)
  • P1,500.00 (Legazpi City)

                                                           

*If gasoline is not available particularly during weekends and outside of office hours, ambulance fee is waived and patient pays the corresponding amount for gasoline

 

 

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Fill out ambulance request form

Issue’s ambulance request form, orients requesting party on policies of availing of the services

2 minutes

Clerk/Nurse on duty

2.    Secure order of payment and pay the necessary fees at the Office of the City Treasurer

Issue’s order of payment

1 minute

Clerk/Nurse on Duty

3.    Wait for the office staff to contact driver on duty; provide contact number to driver

Contact’s driver, provides requesting party’s contact number

1 minute

Clerk/Nurse on duty

4.    Make the necessary arrangements with the driver

Coordinates with requesting party as to time of departure/ place of origin of patient

1 minute

Driver on Duty

ABOUT THE SERVICE:           

The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats.  In some cases, the patient is advised to return for a fourth (booster) dose 

CLIENT GROUPS: Animal bite patients

SERVICE SCHEDULES: Mondays, Tuesdays, Thursdays and Fridays

8:00 AM to NOON

TOTAL PROCESSING TIME:  

15 minutes (Excluding waiting time)

REQUIREMENTS:       

Referral from barangay health station/health center

TOTAL FEES/CHARGES:                   

P50.00 per session (as per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Provide the necessary information during the interview/assessment

Interview’s patient and assesses degree of animal bite

3 minutes

ABTC Coordinator/Nurse on Duty

2.    Secure order of payment and pay the necessary fees at the Office of the City Treasurer

Issue’s order of payment; issues number

1 minute

ABTC Coordinator/Nurse on Duty

3.    Submit official receipt, wait for your number to be called

Records official receipt; instructs patient to wait for his/her number

1 minute

Clerk/Nurse on duty

4.    Submit yourself to IEC on rabies and other treatment policies

Provides IEC on rabies and other treatment policies

5 minutes

ABTC Coordinator/Nurse on Duty

5.    Receive vaccination; receive PEP card and instructions for next schedule

Prepares and administers vaccine, fills out PEP card and instructs patient as to the next doses

5 minutes

ABTC Coordinator/Nurse on Duty

ABOUT THE SERVICE:           

The City Health Office operates the Animal Bite Treatment Center, which provides complete (3 doses) anti-rabies vaccines for patients bitten by dogs/cats/monkeys/bats.  In some cases, the patient is advised to return for a fourth (booster) dose 

CLIENT GROUPS:                              

Animal bite patients

SERVICE SCHEDULES: Mondays to Fridays except Wednesday, 8:00 AM to NOON, 1:00 PM to 5:00 PM

TOTAL PROCESSING TIME:  10 minutes (Excluding waiting time)

REQUIREMENTS:       PEP card

TOTAL FEES/CHARGES:                   

P50.00 (per dose)
(per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

Present your PEP Card, secure order of payment and pay the necessary fees at the Office of the City Treasurer

Receives PEP card; issues order of payment

1 minute

ABTC Coordinator/Nurse on Duty

Submit official receipt, wait for your number to be called

Records official receipt; issues number and instructs patient to wait for his/her turn

1 minute

Clerk/Nurse on duty

Undergo evaluation

Evaluates patient’s progress

3 minutes

ABTC Coordinator/Nurse on Duty

Receive vaccination; receive PEP card and other instructions

Prepares and administers vaccine, fills out PEP card and provides other instructions

5 minutes

ABTC Coordinator/Nurse on Duty

ABOUT THE SERVICE:           

A permit to disinter/exhumation permit is needed before the remains of the deceased can be exhumed and transferred to another cemetery.  Remains of those who died of natural causes/non-communicable disease can be exhumed five years after burial while remains of those who died of communicable diseases can be exhumed only after ten years. 

CLIENT GROUPS:                              

Relative/s of the deceased

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME:  8 minutes

REQUIREMENTS:                   

  • Letter request addressed to the City Health Officer
  • Photocopy of death certificate

TOTAL FEES/CHARGES:                  

P100.00 (as per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Submit requirements to the Office of the City Health Officer, secure order of payment

Receives requirements; issues order of payment

1 minute

CHO staff

2.    Pay permit to disinter/exhumation fee at the Office of the City Treasurer

 

 

Revenue Collection Clerk

3.    Proceed to the City Health Office, present your official receipt and wait as the CHO staff prepares permit

Records official receipt, prepares permit to disinter/exhumation permit

5 minutes

CHO staff

 

Signs permit to disinter/exhumation permit

1 minute

City Health Officer/District Health Officer

4.    Receive copy of the permit to disinter/exhumation permit

Issues duly signed permit to disinter

1 minute

CHO staff

ABOUT THE SERVICE:           

Among the mandates of the City Health Office is to diagnose and treat illnesses and give appropriate medical services to individuals who need medical assistance.  The City Health Office has three district health offices that provide this service. 

CLIENT GROUPS: General public

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME    : 20 minutes

REQUIREMENTS: None

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office, approach the midwife/nurse on duty, register in the dispensary logbook and provide the necessary information during the initial interview.

Conducts interview, takes patient’s record and refers patient to the District Health Officer

5 minutes

Midwife or Nurse on Duty

2.    Proceed to the Office of the District Health Officer to undergo medical consultation

Provides medical consultation to client, gives medical advice and, if applicable, issues prescription

10 minutes

District Health Officer

3.    If given prescription, proceed to the pharmacy section, present your prescription, receive instructions and sign in the logbook

Receives prescription, dispenses medicines, gives instruction on proper intake/dosage

5 minutes

Pharmacist/pharmacy aide

ABOUT THE SERVICE:           

Food and non-food business establishments are required to secure sanitary permits to make sure they observe the standards of the Sanitation Code of the Philippines.  Workers in said establishments are also required to secure health cards.  Sanitary permits and health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.

CLIENT GROUPS: Owners/operators of food and nonfood establishments

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME    : 15 minutes

REQUIREMENTS:                   

Duly filled out application for sanitary permit form

TOTAL FEES/CHARGES: P300.00 plus other regulatory fees

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office and secure application form and checklist of requirements for securing sanitary permit

Issues application form and checklist of requirements

3 minutes

Rural Sanitation Inspector

2.    Upon completion of the requirements, go back to the District Health Office and submit stool and/or sputum samples.  Wait for the advice as to release of exam results.

Obtains sputum sample (for nonfood) and stool and sputum sample (for food establishments); advises clients of the release of examination results

5 minutes

Rural sanitation Inspector

3.    Return to the CHO to secure laboratory results.  If there are no adverse findings, you will be issued a sanitary permit.

 

If there are findings, you will be issued a temporary sanitary permit valid for 30 days

Issues sanitary permit

 

 

 

 

 

 

Issues temporary sanitary permit and advises client on corrective measures

5 minutes

 

 

 

 

Rural Sanitation Inspector

4.    Receive permit and secure signature of the CHO/DHO

Signs and issues the sanitary permit

2 minutes

City Health Officer/DHO/Clerk

ABOUT THE SERVICE:           

Food and nonfood business establishment workers are required to secure health cards to make sure they observe the standards of the Sanitation Code of the Philippines.  Health cards are requirements for securing Mayor’s Permits and Business Licenses in the City.

CLIENT GROUPS:S                            

Workers in food and nonfood establishments                                                          

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME:  20 minutes

REQUIREMENTS:                               

  • Stool and sputum samples (for food handlers)
  • Sputum sample (for nonfood handlers) or
  • Laboratory results of fecalysis/sputum microscopy

TOTAL FEES/CHARGES:                  

P50.00 (health card only)
P85.00 (health card and sputum microscopy)
P115.00 (health card, fecalysis and sputum microscopy)
(per Revenue Code of 2011)

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office and present requirements

Receives requirements

5 minutes

Rural Sanitation Inspector

2.    If you don’t have laboratory results yet, submit samples and wait for the advice as to the release of exam results.

 

For those with laboratory results, wait as the RSI prepares health card

Obtains sputum sample (for nonfood) and stool and sputum sample (for food establishments); advises clients of the release of examination results

Prepares health card

5 minutes

 

 

 

 

 

 

5 minutes

Rural Sanitation Inspector

3.    Receive Health Card

Signs and Releases health card

 

 

 

2 minutes

Rural Sanitation Inspector

 

City Health Officer/District Health Officer

ABOUT THE SERVICE:           

The City Health Office offers routine laboratory examinations such as urinalysis, fecalysis, complete blood count and sputum microscopy.  Laboratory services are available at the District Health Offices.

CLIENT GROUPS: General public

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to 11:00 AM

TOTAL PROCESSING TIME:  

Depends on the laboratory request

REQUIREMENTS: Referral from DHO or RHM

TOTAL FEES/CHARGES                   

Fecalysis                          P 50.00                       

CBC                                 P

Urinalysis                         P 50.00                                   

Sputum Microscopy     P 35.00

 

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office, present laboratory request and receive instructions on the examination and preparation needed.

Verifies laboratory request and briefs client on the examination and preparation needed

15 minutes

Medical Technologist/Lab Aide

2.    Secure order of payment and pay service fees, present official receipt and provide specimens needed for the requested laboratory test

Receives copy of official receipt, records official receipt; obtains specimen and advises client of the date of release of results

5 minutes

Clerk/ Authorized CHO personnel

Medical Technologist/Lab  Aide

Depending on the specimens to be evaluated, results can be secured from 1 hour to 1 day upon submission of specimen

 

Blood typing 5 mins.

CBC 30 mins.

Urinalysis 15 mins.

Fecalysis 15 mins.

 

3.    Secure the results of the laboratory exams and sign your name in the logbook

Releases the laboratory results

2 minutes

Medical technologist

ABOUT THE SERVICE            

The City Health Office provides immunization to infants 0 to 11 months old.  An anti-tetanus vaccine is also available to pregnant women to prevent the occurrence of tetanus neonatorum in infants.  The immunization is administered in the barangay health centers.

CLIENT GROUPS:                              

Parents of infants (0 to 11 months old)

Pregnant women

SERVICE SCHEDULES: Every first week of the month

TOTAL PROCESSING TIME:  23 minutes

REQUIREMENTS:                   

Under Five Card, Home-Based Maternity Record

TOTAL FEES/CHARGES:None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to your barangay health station and inquire about the schedule of immunization

Provides schedule of immunization

3 minutes

Barangay Health Worker

2.    On the scheduled date of immunization, proceed to the BHS.  Register in the logbook.

For parents of infants with no previous immunization: give the necessary information for records purposes

For parents of infants with previous immunization: present UFC/record of immunization

For pregnant women: present record of previous immunization, if any

 

Records necessary information about the patient

 

Secures record of immunization

 

Conducts interview, records all pertinent data

5 minutes

Rural Health Midwife/Public Health Nurse

3.    Submit yourself and/or your child/children for immunization 

Administers vaccination/

Immunization

5 minutes

RHM

4.    Submit your child/children for weighing

Records child’s weight

5 minutes

RHM

5.    After the immunization, ask the midwife/nurse for post-immunization instructions.  Also inquire about the next schedule of immunization, if applicable

Gives instructions and advises client of the next schedule of immunization

5 minutes

RHM/PHN

ABOUT THE SERVICE:           

As part of its commitment to stem sexually transmitted infections, particularly among high-risk groups, the City Health Office runs the Reproductive Tract and Health Clinic.  The clinic treats clients with STI and issues a health card to workers in entertainment establishments who pass the medical examinations for STI. 

CLIENT GROUPS:                              

General public

Vulnerable groups

SERVICE SCHEDULES: Monday to Friday, 8:00 AM to 5:00 PM

TOTAL PROCESSING TIME:  1 hour 30 minutes

TOTAL FEES/CHARGES:                  

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the RTHC and state the nature of your visit.  If there are charges and fees, proceed to the City Treasurer’s Office/ authorized personnel, pay the required fees and secure official receipt.  If there are no charges, omit this step.

Answers queries on laboratory services and corresponding requirements and charges

30 minutes

RTHC medical aide/nurse/medical technologist

2.    Present your ID and register in the logbook.  Provide the necessary data during the interview.

Conducts interview and briefs the client on the examination procedures

30 minutes

Medical Technologist/ Medical Officer

Undergo examination.

Conducts examination; informs client of sate of release of results of medical and laboratory exams

30 minutes

Medical Technologist

3.    On the appointed date, go back to the RTHC to get the results of the examination. 

If there are adverse findings, you will be given medical advice and medication

If result is negative, you will be issued a pink card

To ensure that you are free of STI, submit yourself to regular examination

Releases the results of the examinations

 

Conducts medical treatment

 

 

Releases health card

 

 

 

 

 

30 minutes

RTHC staff

4.    Subject to health counseling

Conducts health counseling on STI cases

30 minutes

RTHC staff

ABOUT THE SERVICE:           

To ensure proper and adequate oral hygiene, the City Health Office provides dental services in every district health office.

CLIENT GROUPS: General public

REQUIREMENTS: None

SERVICE SCHEDULES: Mondays,  8:00 AM to NOON

TOTAL PROCESSING TIME:  45 minutes

TOTAL FEES/CHARGES: P75 per tooth

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office and register your name in the logbook.    Submit yourself to BP screening.

 

If your BP is normal and you are cleared for extraction, supply the necessary information in the patient intake form.  You will be given a call number.  Wait for your number to be called.

Receives client, takes client’s blood pressure. 

 

 

 

 

Records patient data; issues call number

5  minutes

 

 

 

 

 

5 minutes

Dental Aide/Midwife

2.    Proceed to the dental laboratory to undergo tooth extraction/dental examination.

Performs extraction, gives dental advice and issues prescription, if needed

30 minutes

Dentist

3.    Proceed to the pharmacy section and present your prescription.

Fills prescription, asks patient to sign in the logbook

5 minutes

Pharmacist/Pharmacy Aide

ABOUT THE SERVICE:           

The City Health Office provides family planning services to advocate proper child spacing and responsible parenthood.

CLIENT GROUPS: General public

REQUIREMENTS: None                  

SERVICE SCHEDULES: Mondays to Fridays,

8:00 AM to NOON; 1:00 PM to 5:00 PM

TOTAL PROCESSING TIME    :

  • For first time                                      –           45 minutes
  • For those who already availed –           35 minutes

 TOTAL FEES/CHARGES:  None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the District Health Office and state your request for information and/or counselling and Register your name in the logbook

Accommodates client and Secures client’s signature in the logbook

5 minutes

FP Program Coordinator/Midwife

Medical Aide

2.    Go through counseling session and receive IEC materials as reference

Conducts counseling and hands out reference materials

20 minutes

Nurse coordinator

Midwife

3.    For those requesting DMPA injection for the first time:

 

Approach the midwife/nurse on duty to inquire about DMPA

Provide the information needed during the initial interview/taking of medical history

 

 

Accommodates client and answers queries on DMPA

 

 

Conducts interview.  Records medical history and determines whether client will not have adverse reaction to DMPA

 

20 minutes

 

Nurse

For those who have already availed of DMPA

Present your DMPA card and wait as the midwife/nurse validates your schedule

 

Proceed to the nurses’ station for the administration of DMPA injection

 

Register your name in the logbook and wait for advice as to your next appointment

 

 

Reviews client’s DMPA card and validates schedule; takes and records client’s blood pressure

 

Administers DMPA injection

 

 

 

Advises client of the next appointment

 

 

10 minutes

 

 

 

 

 

5 minutes

 

 

 

 

5 minutes

 

 

Nurse Coordinator

ABOUT THE SERVICE:           

The City Health Office, in partnership with the Department of Health, implements he National Tuberculosis Program to prevent the spread of tuberculosis and to treat TB patients.  Each district health office has an accredited TB-DOTS Center.

CLIENT GROUPS: Patients with tuberculosis

REQUIREMENTS: None                  

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON

TOTAL PROCESSING TIME :  1 ½ hours

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the Barangay Health Station, inquire about requirements.  Provide the necessary information during the initial interview and during taking of medical history.

 

Answers queries on TB treatment.  Conducts interview and records client’s medical history.  Refers client to the district health office if the case warrants immediate attention.

5 minutes

Midwife

2.    Proceed to the rural health unit/district health office

Evaluates records and conducts counseling on TB.  Instructs client on the proper procedures in collecting sputum specimen

15 minutes

Nurse Coordinator

3.    Submit for sputum microscopy three (3) sputum specimens taken for 2 to 3 consecutive days.

Obtains from client sputum samples for microscopy.  Advises client of the date of release of results*

5 minutes (per visit)

Midwife/Nurse Coordinator/District Health Officer

4.    Go to the BHS and secure the sputum examination results

Release sputum exam results

10 minutes

Midwife

If result is positive, go back to the rural health unit/district health office for information, counseling and enrolment in multi-drug therapy.

Conducts counseling

1 hour

Nurse Coordinator

ABOUT THE SERVICE:           

The City Health Office targets low, if not zero, maternal mortality.  To achieve this, the CHO implements a comprehensive maternal care program for pregnant and lactating women.

CLIENT GROUPS: Pregnant and lactating women

REQUIREMENTS: None                   

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON

TOTAL PROCESSING TIME:  45 minutes

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

1.    Go to the Barangay Health Station and provide information to be entered in the Home-Based Maternity Record (HBMR) card.

Accommodates client and logs pertinent data on the HBMR card.

15 minutes

Midwife

2.    You will receive instructions on proper nutrition and maternity care and will be advised to report to the CHO should you observe signs of pregnancy risks

Gives instructions on proper nutrition and maternity care

30 minutes

Midwife

3.    For pregnant women:

Submit to prenatal examination and health education

Submit to consultation

Submit to initiation of breastfeeding

Submit to tetanus toxoid test

Receive referral for dental services

Submit to counseling on motherhood

Conducts examination, health education and consultation; issues referrals

1 hour

Midwife/Nurse/ District Health Officer

For lactating women:

Submit yourself to regular checkups within four to six weeks upon delivery to ensure proper and adequate post-partum care

Submit to follow-up checkup

 

 

 

ABOUT THE SERVICE:           

The City Health Office operates the Smoking Cessation Clinic, which advocates a 100% smoke-free/tobacco-free environment. It provides counseling/consultation to both walk-in and offsite/remote clients who intend to quit smoking.

CLIENT GROUPS: Smokers

REQUIREMENTS: None                                                           

SERVICE SCHEDULES: Mondays to Fridays, 8:00 AM to NOON; 1:00 PM to 5:00 PM

TOTAL PROCESSING TIME:

 Initial consultation               30 minutes

Follow-up consultation       30 minutes

TOTAL FEES/CHARGES: None

PROCESS OF AVAILING THE SERVICE (FOR WALK-IN CLIENTS):

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

Go to the Smoking Cessation Clinic and provide pertinent data.

 

Accommodates client and logs pertinent data on the client logbook.

5 minutes

Clerk on duty

Subject yourself to an interview and assessment.

Conducts interview based on DOH protocols.

Assesses intervention needs of client.

10 minutes

Smoking Cessation Clinic Coordinator

You will receive treatment/Intervention plan on quitting smoking. You will also be advised of the follow-up schedule.

Provides treatment/ intervention plan and discusses the plan with the client. Gives treatment schedule and advises client on the schedule of the next consultation.

15 minutes

Smoking Cessation Clinic Coordinator

Return to the Smoking Cessation Clinic on the agreed date and subject yourself to counseling

Provides follow-up counseling; assesses the progress of the client

30 minutes

Smoking Cessation Clinic Coordinator

 

PROCESS OF AVAILING THE SERVICE (FOR OFFSITE/REMOTE CLIENTS:

Steps Involved

Action of the CHO

Transaction Time

Responsible Person

Contact the Cessation Clinic at (056) 255-0478 or sorsogonscc@yahoo.com.

Provide pertinent data

 

Accommodates client and logs pertinent data on the client logbook. Makes arrangements with the client as to counseling schedule

5 minutes

Clerk on duty

On the date of appointment, call/contact the SSC. Subject yourself to an interview and assessment.

Conducts interview based on DOH protocols.

Assesses intervention needs of client.

10 minutes

Smoking Cessation Clinic Coordinator

You will receive treatment/Intervention plan on quitting smoking. You will also be provided referrals for more accessible case management (if needed)

Provides treatment/ intervention plan and discusses the plan with the client. Provides referrals/case management should the client require closer supervision/ consultation

15 minutes

Smoking Cessation Clinic Coordinator

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