19.1. AVAILMENT OF TOUR ASSISTANCE AND OTHER REQUEST
ABOUT THE SERVICES:
Any client, may it be foreign or local, may visit the Sorsogon City Tourism, Culture and Arts Office for inquiries, researches and any other various requests related to tourism.
CLIENT GROUPS:
Stakeholders, Tourist (local and International)
REQUIREMENT:
- Letter Request
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
12 minutes (queuing time not included)
PROCESS OF AVAILING THE SERVICES:
Steps Involved | Actions of the SCTCAO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the Sorsogon City Tourism Culture and the Arts Office and submit letter request | Receive letter request. Records and forwards the communication to the department head. | 10 Minutes | None | DKA MAE COLLANTES SARAH DIONEDA Receptionist |
| Records and attaches routing slip form |
|
| DKA MAE COLLANTES SARAH DIONEDA Receptionist |
| Reviews and summarizes that client’s request |
|
| KAREN MAE PORTUGUEZ Tourism Staff |
| Forwards the communication to the department head |
|
| KAREN MAE PORTUGUEZ Tourism Staff |
| The head of office gives appropriate action regarding client’s request forwards it back to the staff |
|
| JONI ASPHASIA O. JAO CGDH I |
| The staff complies with the instruction given by the head of office then forwards it to the receptionist for recording |
|
| KAREN MAE PORTUGUEZ Tourism Staff |
2. The client will receive the response for the request | Informs the client on the action of the office and records the document in the logbook. | 2 minutes |
| DKA MAE COLLANTES SARAH DIONEDA Receptionist |
19.2. AVAILMENT OF TECHNICAL ASSISTANCE FOR TOURISM – RELATED ESTABLISHMENT ACCREDITATION
ABOUT THE SERVICES:
Any client/stakeholder from Tourism-Related Establishments may visit the Sorsogon City Tourism, Culture and Arts Office for inquiries related to their application for accreditation from the Department of Tourism (DOT)
CLIENT GROUPS:
Tourism – Related Establishment owners (Hotels, Resorts, Restaurants, Coffee Shops, Spa)
REQUIREMENT:
- Digital copy of scanned copy of Business Permit
- Digital copy of scanned copy of Insurance
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
5 minutes (queuing time not included)
PROCESS OF AVAILING THE SERVICES:
Steps Involved | Actions of the SCTCAO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the Sorsogon City Tourism Culture and the Arts Office and request for technical assistance. | Asks the client to fill-up the request logbook.
Interviews the client with regards to the assistance being requested | 3 minutes | None | DKA MAE COLLANTES SARAH DIONEDA Receptionist |
2. The client will receive the printed copy of instruction of accreditation process. | Issues the copy of instruction of accreditation process.
| 2 minutes |
| DKA MAE COLLANTES SARAH DIONEDA Receptionist |