13.1. AVAILMENT OF A SOCIAL CASE STUDY REPORT
ABOUT THE SERVICES:
Social Case Study Reports are required by charitable institutions, government hospitals and non-government organizations that provide services to indigent clients and patients.
CLIENT GROUPS:
Indigent clients/patients
REQUIREMENTS:
- Medical Certificate or Medical Abstract
- Certificate of Indigency from the barangay
SERVICE SCHEDULES:
Monday to Friday,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
- If Home Visit is necessary – 26 minutes (queuing & travel time not included)
- If Home Visit is not necessary – 43 minutes
PROCESSING OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name & the purpose of the visit in the client’s logbook & take note of the schedule of interview | Instructs client to fill-up the logbook.
Advises schedule of the interview. | 3 minutes | None | RUEL A. DETERALA Social Welfare Aide
NICOLE ANNE M. DURAN Social Welfare Aide |
2. Submit to an interview & provide the necessary and pertinent information. | Conducts interview and determines if the case requires a home visit for further validation. | 15 minutes |
| URICAR D. DIAZ Social Welfare Officer IV
MA. ZYRA D. BERMILLO Social Welfare Officer II
ARIS T. GARCIA Social Welfare Officer I
JOSIE L. JADIE CGDH I
|
If home visit is not necessary, wait for the preparation of the social case study report.
Secure a copy of the case study for presentation to the agency concerned.
If home visit is necessary, provide a sketch of the location of your house and take note of the schedule. | If home visit is not necessary, prepares the Case Study Report.
Provides the client a copy.
Schedules the home visit with the client. Extend the necessary assistance during the home visit and check client’s status and to further determine condition. Advises the client of the schedule of release of the Social Case Study Report. |
25 minutes
3 minutes |
| |
3. Go to the CSWDO on the schedule date of release to secure social case study report. Sign in the logbook. | Releases case study. | 5 minutes |
|
13.2. AVAILMENT OF COUNSELING SERVICES
ABOUT THE SERVICES:
Counseling is one of the basic services catered by CSWDO. A helping relationship between the Social Worker and the client with an end means of restoring clients social functioning.
CLIENT GROUPS:
Walk-in clients/referrals
REQUIREMENTS:
None
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
- If Home Visit is necessary – 2 hours and 30 minutes (travel time not included)
- If Home Visit is not necessary – 40 minutes
PROCESSING OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and purpose of the visit on the client’s logbook | Instructs client to fill-up the logbook
| 2 minutes | None | RUEL A. DETERALA Social Welfare Aide |
2. Submit to an interview & disclosed the concern
| Conducts interview and determines if the case requires further intervention or referral to other experts related to the concern | 30 minutes |
| URICAR D. DIAZ Social Welfare Officer IV
MA. ZYRA D. BERMILLO Social Welfare Officer II
JOSIE L. JADIE CGDH I
|
3. If home visit is not necessary, wait for further instruction
If home visit is necessary, provide a sketch of the location of your house and take note of the schedule. | If home visit is not necessary, a clear plan for the concern is established and recorded for follow-up next counseling session
Schedules the home visit with the client.
Extends the necessary assistance during the home visit and check client’s status and to further determine condition. Discussed matters to the family if necessary, concerning clients concern |
10 minutes
3 minutes
2 hours |
|
13.3. AVAILMENT OF CHILD/MINOR RESCUE SERVICES
ABOUT THE SERVICE:
Provide assistance to clients requesting for minor/child rescue due to maltreatment or threat caused by his/her present custodian.
CLIENT GROUPS:
Walk-in clients
REQUIREMENTS:
Birth certificate of the minor
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
20 minutes (queuing & travel time not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and purpose of the visit on the client’s logbook. | Instructs the client to fill-up the logbook.
| 2 minutes |
| RUEL A. DETERALA Social Welfare Aide
|
2. Submit to an interview & express the concern to the staff. | Review the documents presented as to the minority of the subject. Conducts initial interview.
Instructs the client to put on to the record his/her concern to the CPS WCPD. | 15 minutes |
| URICAR D. DIAZ Social Welfare Officer IV
MA. ZYRA D. BERMILLO Social Welfare Officer II
JOSIE L. JADIE CGDH I
|
3. Accompany the rescue team together with the PNP – WCPD to the area where the minor/child is located.
| Propose a strategic plan to the rescue team for the smooth retrieval of the minor.
If the child is in danger, immediately conduct a rescue operation;
Initially explain to the involved person/s the purpose of the retrieval/rescue of minor.
Mediate on the discussion together with the WCPD in-charge until the involved person/s understand the retrieval of the minor
Accompany the client and minor to CPS WCPD to record on what transpired after the rescue
If not rescued, refer the client to the prosecution/PAO for appropriate legal action
If the child is not in danger, call the attention of where the child is in custody. Conduct case conference. |
3 minutes
|
|
13.4. AVAILMENT OF SERVICES FOR CHILDREN-IN-CONFLICT WITH THE LAW (CICL)
ABOUT THE SERVICE:
Under the CSWDO Children’s Welfare Program is the provision of service to the Children-in-conflict with the Law commonly known as Juvenile Delinquents who are minors accused of a crime but due to their minority their sentence is suspended. Usually referred at Regional Rehabilitation Center for Youth, for rehabilitation purpose (on going trial or suspended sentence), intervention program for 15 years old and below and diversion program for 15 years old above with crime committed below six years penalty.
CLIENT GROUPS:
Children-in-conflict with the Law
REQUIREMENTS:
- PSA authenticated birth certificate/baptismal certificate of the child
- Police records
- School Records
- Legal Documents
- Resolution from the Office of the Prosecution
- Court Orders
SERVICE SCHEDULES:
Monday to Friday, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
Based on assessment
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name & purpose of the visit on the client’s logbook | Instructs the client to fill-up the logbook
|
2 minutes | None | RUEL A. DETERALA Social Welfare Aide
|
2. Submit the pertinent documents in relation to the case; for interview | Review/verifies the documents presented – NSO Birth Certificate of the minor; Police records, School Records, Legal Documents
Conducts interview to the minor and to the accompanying relative/s
Below 15 years of age intervention 15 years and above Conducts assessment using the tool for assessment of discernment. Minor commits crime below six years of penalty conduct diversion program. Client above six years of penalty. Submit the assessment of discernment to requesting office (either PNP or City Prosecution Office)
Gather information from the client base from the Tool for Assessment for Discernment.
Conducts assessment/action/ intervention/ case management and facilitate the preparation of treatment plan. a. Community based b. Residential facility |
2 hours
As per assessment/ based on the treatment plan |
|
URICAR D. DIAZ Social Welfare Officer IV
MA. ZYRA D. BERMILLO Social Welfare Officer II
JOSIE L. JADIE CGDH I |
13.5. AVAILMENT OF ALTERNATIVE PARENTAL CARE SERVICES
ABOUT THE SERVICE:
Adoption is a socio-legal process of giving a permanent Filipino family to a Filipino child whose parents have voluntarily relinquished parental authority over the child. As stated in R.A 9523 declaring the child legally available for adoption.
CLIENT GROUPS:
Walk-in clients who wanted to adopt a child/surrender a child/foundling
REQUIREMENTS:
For Prospective Adoptive Applicants (PAP’s)
- Birth Certificate (if single) & Marriage Contract (if married) of the adoptive parent/s
For Foundling
- Barangay Blotter of the child’s case
For Relative Adoption
- Birth Certificate of the child
- Proof of Evidence establishing the adoptee and adoptee family (if there is)
SERVICE SCHEDULES:
Monday to Friday, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
Based on assessment
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and the purpose of the visit on the client’s logbook. | Instructs client to fill-up the logbook. |
10 minutes | None | RUEL A. DETERALA Social Welfare Aide |
2. Give all the necessary data and cooperate during the interview. | Conducts the interview. |
15 minutes |
|
URICAR D. DIAZ Social Welfare Officer IV
MA. ZYRA D. BERMILLO Social Welfare Officer II
JOSIE L. JADIE CGDH I CSWD Dept. Head
|
3. Extend the necessary assistance. | Visits the residence to check status and to further determine needs. To surrender the child/foundling Conduct thorough counseling sessions if needed Provide/secure the needed documents of the surrendering. Process the CDCLAA. Documents needed: Social Case Study Report Proof of efforts to locate parents or any known relatives Birth Certificate Psychological Evaluation (For surrendered child 3 years old and above) Relative adoption/Domestic adoption Refer to Family Court Prepare family and child study report once the court issued a request c. Inter-country adoption Refer the child to DSWD/CAB Foster care/kinship care Refer to DSWD FOV |
For declaring the child legally available for adoption – 3 months
Referrals – 30 minutes |
|
13.6. AVAILMENT OF CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP) / CHILDREN AT RISK (CAR) SERVICES
ABOUT THE SERVICE:
Services on CNSP are intended to all persons below 18 years of age, or 18 years old and over but are unable to take care of themselves because of physical or mental disability condition; who are vulnerable to or are victims of abuse, neglect, exploitation, cruelty, discrimination and violence (armed conflict, domestic violence and other analogies conditions, prejudicial to their development.
CLIENT GROUPS:
CNSP/CAR
REQUIREMENTS:
- Birth & medical certificate/abstract of the child
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
25 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and the purpose of the visit on the client’s logbook. | Instructs client to fill-up the logbook.
Advises schedule of interview. |
10 minutes | None | RUEL A. DETERALA Social Welfare Aide
|
2. Give all the necessary data and cooperate during the interview. | Conducts the interview. |
15 minutes |
|
MA. ZYRA D. BERMILLO Social Welfare Officer II
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I
|
3. Extend the necessary assistance during the home visit. | Visits the residence to check status and to further determine needs.
Advises the client of the requirements needed based on the assessment conducted by the social worker. |
|
| |
4. Submit the requirements required based on the assessment conducted. Take note of the release of the document required for the provision of documents/ assistance. | Prepares referrals or submit said documents to DSWD FOV for necessary processing/Provide intervention to client. |
Based on assessment
|
|
13.7. AVAILMENT OF SERVICES FOR PERSONS WITH DISABILITIES (PWD)
ABOUT THE SERVICE:
Among the mandates of the CSWDO is to provide the visually impaired, the hearing impaired and the physically handicapped with devises that will enable them to perform tasks and chores with minimum or no assistance. And provide the benefits based on RA 7277 by providing PWD ID and Booklet.
CLIENT GROUPS:
Person with Disabilities (PWDs)
REQUIREMENTS:
- For Issuance of PWD ID and Booklets
- Filled up DOH Philippine Registry Form for PWD Version 3.0
- Updated Original or Photocopied Medical Certificate
- Picture (1×1) – 1 pc.
- For provision of Physical Restoration Assistance
- Certification from the doctor or attending physician indicating the need for assistive gadgets
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
- PWD ID and Booklets – 21 minutes
- Physical Restoration Assistance – 3 hours and 20 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fess/ Charges | Responsible Person |
Issuance of PWD ID and Booklets | ||||
1. Write the name & the purpose of the visit on the client’s logbook. | Instructs client to fill-in the logbook. | 3 minutes | None | RUEL A. DETERALA Social Welfare Aide
NICOLE ANNE M. DURAN Social Welfare Aide |
2. Fill out the PWD Registration Form then submit it to the CSWDO personnel. | Assists Client in answering the form. | 10 minutes |
| NICOLE ANNE M. DURAN Social Welfare Aide
JOSIE L. JADIE CGDH I
|
3. Wait as the CSWDO personnel prepare the ID and Booklets.
| Prepares the Booklets and ID. | 5 minutes |
| |
4. Claim the ID and Booklets. Sign the logbook. | Claim the Booklets and ID. Records release. | 3 minutes |
| |
Provision of Physical Restoration Assistance | ||||
1. Write the name and purpose of the visit on the client’s logbook. | Instructs client to fill-in the logbook
Advises schedule of the interview. | 5 minutes |
| RUEL A. DETERALA Social Welfare Aide
NICOLE ANNE M. DURAN Social Welfare Aide |
2. Extend the necessary assistance during the home visit.
Take note of the schedule of release of the documents required for the provision of the gadget or device needed. | Visits the residence to check status and to further determine needs.
Advises the client of the schedule of release of the documents required for the provision of the gadget or device needed. |
|
| NICOLE ANNE M. DURAN Social Welfare Aide
URICAR D. DIAZ Social Welfare Officer IV
CGDH I
|
3. Go back to CSWDO on the scheduled date. Signing the documents and receive the physical restoration assistance. | Releases the physical restoration assistance. Records release. | minutes |
| |
4. Extend the necessary information during visits. | Conducts constant follow-ups and home visits to monitor status. |
|
| NICOLE ANNE M. DURAN Social Welfare Aide |
13.8. AVAILMENT OF GROUPIE PROGRAM
ABOUT THE SERVICE:
Gender Responsive for Organized and Unified Persons with Disabilities and Indigent Elderlies (GROUPIE) is the 2nd among the ten-point agenda of the Local Chief Executive. This program is beneficial for Senior Citizens and Persons with Disabilities and Elderlies. The Office of the City Social Welfare and Development Officer is task to provide assistance intended for the Senior Citizen and Persons with Disabilities. Among the significance program under GROUPIE is the provision of financial assistance to PWDs amounting to One Thousand Pesos (P 1,000.00) per month and Three Hundred Pesos (P 300.00) per month for Senior Citizens.
CLIENT GROUPS:
PWDs and Senior Citizens
REQUIREMENTS:
- Validated PWD ID
- Validated Senior Citizen’s ID
- Met the following qualifications:
- For Senior Citizens
- Must be a resident or a registered voter of Sorsogon City
- Must be 60 years old and above
- Must not be a social pensioner of any National Office, Government Service, Insurance System, Social Security System, AFPMBAI and other non-government institutions/agency
- Must have no permanent source of income
- Must be bonafide member of the Barangay Senior Citizen Association (BASCA) in their barangay and of Sorsogon City Federation of Senior Citizens Incorporated.
- For Persons with Disabilities (PWD)
- Certificate from the Punong Barangay that the applicant is a resident of said barangay in the City of Sorsogon
- Inborn Persons with Disabilities (PWDs) must be included in the complete list of registered members of the Persons with Disabilities (PWDs) of the Office of the City Social Welfare and Development Officer, Sorsogon City
- Recommendation from the Barangay Health Worker
- Certification from the Punong Barangay that the said person is a PWD
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
33 minutes (queuing time is not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. The Punong Barangay, BASCA and PWD Presidents endorse the list of qualified beneficiaries. | Briefs client on the service and its requirements. | 3 minutes | None | RUEL A. DETERALA Social Welfare Aide
Social Welfare Aide |
2. Wait for the home visitation.
Cooperate during the interview. | Conducts home visitation and conducts interview | 30 minutes |
| RUEL A. DETERALA Social Welfare Aide
NICOLE ANNE M. DURAN Social Welfare Aide |
3. Wait for the result of validation. | If the applicant met the requirements, includes in the List of GROUPIE beneficiaries |
|
| URICAR D. DIAZ Social Welfare Officer IV
CGDH I |
4. Attend during the pay-out | Releases the financial assistance and constant validation
|
|
|
13.9. AVAILMENT OF ACODER PROGRAM
ABOUT THE SERVICE:
City Ordinance No. 008, Series of 2022, an ordinance establishing the Assistance for the Care of Offspring or Dependents and Elders Rescue (ACODER) and thereby institutionalizing the program and package of benefits for the abandoned senior citizens and for registered qualified solo mothers in the City is the implementing arm of the services provided by the Office of the City Social Welfare and Development Officer to provide additional benefits to Solo Parents and abandoned Senior Citizens. The following are the assistance:
- Financial assistance to abandoned Senior Citizens and registered solo mothers amounting to P 1,000.00 per month
- Skills and livelihood assistance
- Academic scholarships program
- Housing and relocation assistance program
- Medical assistance
- Preference in public and private employment
- Legal consultation
- Parent Effectiveness Services, Counseling and Interventions
CLIENT GROUPS:
Abandoned Senior Citizens
Abandoned solo parents
REQUIREMENTS:
- ACODER ID
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
33 minutes (queuing time is not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. The Punong Barangay, BASCA and PWD Presidents endorse the list of qualified beneficiaries. | Briefs client on the service and its requirements. | 3 minutes | None | MA. ROSIE D. DECANO Day Care Worker II
FLORESITA A. DIONEDA PEO III |
2. Wait for the home visitation.
Cooperate during the interview and express the type of assistance needed | Conducts home visitation and conducts interview.
Assess the need od the abandoned senior citizens and solo parent | 1 hour |
| MA. ROSIE D. DECANO Day Care Worker II
FLORESITA A. DIONEDA PEO III
|
3. Wait for the result of validation. | Prepare the referral and inclusion to the list of qualified financial assistance beneficiaries |
|
| MA. ROSIE D. DECANO Day Care Worker II
FLORESITA A. DIONEDA PEO III |
4. Attend during the pay-out and release of assistance | Releases the financial assistance and constant validation
|
|
| URICAR D. DIAZ Social Welfare Officer IV
CGDH I |
13.10. AVAILMENT OF SERVICES FOR SENIOR CITIZENS
ABOUT THE SERVICE:
Among the mandates of the Office of the CSWD Officer is to provide the senior citizens with devices that will enable them to perform tasks and shores with minimum or no assistance and provide the benefits based on RA 994 by providing SC ID and booklet.
CLIENT GROUPS:
Senior Citizens
REQUIREMENTS:
- Filled-up Senior Citizens Application Form
- Proof of Age: Birth Certificate, Passport or any valid ID indicating one’ birth date (photo or xerox copy only)
- 1 pcs 1×1 IC picture
- 2 pcs 2×2 ID picture
- Proof of citizenship (holder of dual citizenship)
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
- Issuance of Senior Citizens ID and booklet – 28 minutes (queuing time is not
included)
- Issuance of physical restoration assistance – 15 minutes (queuing time and actual
home visit is not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
Issuance of Senior Citizen’s ID and Booklet | ||||
1. Visit the Office of the Senior Citizen’s Affair. Write the name and purpose of the visit in the client’s logbook, | Asks the client to fill-up the logbook.
Briefs client on the service and its requirements. | 3 minutes | None | ARIS T. GARCIA Social Welfare Officer I
|
2. Fiil-out the Senior Citizen’s Registration Form and them submit.
| Provides the Senior Citizen’s Registration Form and assist the client in filling-up the form.
Prepares the Senior Citizen’s ID and Booklet | 20 minutes |
| ARIS T. GARCIA Social Welfare Officer I
|
3. Claim and receive the Senior Citizen’s ID and Booklet. Signs the logbook. | Releases the Senior Citizen’s ID and Booklet | 5 minutes |
| ARIS T. GARCIA Social Welfare Officer I |
Provision of Physical Restoration Assistance | ||||
1. Visit the Office of the City Social Welfare and Development Officer. Write the name and purpose of the visit in the client’s logbook, | Asks the client to fill-up the logbook.
Briefs client on the service and its requirements.
Advises the client of the schedule of interview. |
5 minutes |
|
RUEL A. DETERALA Social Welfare Aide
|
2. Extend the necessary assistance during the home visit.
Take note of the schedule of release of the documents required for the provision of the gadget or device needed. | Visits the residence to check status and to further determine needs.
Advises the client of the schedule of release of the documents required for the provision of the gadget or device needed |
|
| ARIS T. GARCIA Social Welfare Officer I
URICAR D. DIAZ Social Welfare Officer IV
CGDH I |
3. Go back to the Office of the City Social Welfare and Development Officer on the scheduled date. Sign the documents and receive the physical restoration assistance | Releases the physical restoration assistance.
Records the release. | 10 minutes |
| ARIS T. GARCIA Social Welfare Officer I
URICAR D. DIAZ Social Welfare Officer IV
CGDH I |
| Conducts constant follow-up and home visits to monitor status |
|
| ARIS T. GARCIA Social Welfare Officer I
|
13.11. AVAILMENT OF AID TO INDIVIDUAL IN CRISIS SITUATION (AICS) SERVICES
ABOUT THE SERVICE:
It is a safety net to support the recovery of individuals and families from unexpected crisis such as illness or death of a family member, natural and man-made calamities, and other crisis situation. AICS covers the provision of medical, burial, food and non-food assistance to individuals and families in crisis or difficult situation to enable them to meet their requirements for immediate needs. The assistance may be in the form of outright cash and/or referral letters.
CLIENT GROUPS:
In crisis individual/family
REQUIREMENTS:
- Medical Assistance:
- Photocopy of the patient’s Medical Prescription/Abstract
- Original Copy of Client’s Certificate of Indigency from their Barangay
- Burial Assistance:
- Original Copy of Client’s Certificate of Indigency from their Barangay
- Photocopy of the beneficiary’s Death Certificate
- Stranded Individual/family Assistance:
- Barangay Certification of Indigency
- Barangay Blotter Certification testifying that he/she is a stranded individual
- Police Blotter:
- Barangay Blotter
SERVICES SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
30 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and purpose of the visit on the client’s logbook. | Briefs client on the service and its requirements. | 3 minutes | None | JOYLYN G. ERVAS Day Care Worker I
ROSIE D. DECANO Day Care Worker II |
2. Submit to an interview. Give the necessary information and wait as the attending personnel accomplish the AICS form. | Conducts interview and accomplishes the AICS form. | 15 minutes |
| RUEL A. DETERALA Social Welfare Aide
|
3. Sign the AICS Form. | Process the request. | 2 minutes |
| RUEL A. DETERALA Social Welfare Aide
MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I
|
4. Receive the necessary assistance. Offer referral or financial assistance. Sign documents and logbook. | Provides assistance:
4a. For medical burial, financial and transportation assistance: based on the assessment of the Social Worker
4b. For referrals: Prepares the necessary papers to be given to the individual/agencies concerned for funding and release of assistance |
10 minutes for releasing of assistance
20 minutes for the referral |
|
13.12. AVAILMENT OF DISASTER OPERATION SERVICES
ABOUT THE SERVICE:
The City Social Welfare and Development Office is at the forefront of relief assistance during natural or man-made calamities such as typhoons, fires and earthquakes. Among others, it distributes relief goods and provides housing materials to families whose houses have been destroyed by calamities.
It also provides financial assistance and referrals to concerned agencies.
CLIENT GROUPS:
Victims of natural or man-made calamities
REQUIREMENTS:
- Relief Assistance
- Inside evacuation center – List of names of evacuees from the evacuation center in-charge
- For recovery assistance – List from the Punong Barangay the names of victims of calamity
- Recovery and Rehabilitation
- Emergency Shelter Assistance (ESA)
- Victim of Fire
- Blotter from the Barangay or from PNP
- Photos
- Certificate of Indigency
- Victims of Typhoons and other Natural calamities
- Barangay Certificate of Indigency
- Photos
- Core Shelter Assistance Program (CSAP)
- Victim of Fire
- Certificate from the barangay that he/she is a typhoon victim
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
30minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Totak Fees/ Charges | Responsible Person |
1. Write the name and purpose of the visit on the client’s logbook. | Briefs client on the service and its requirements. |
5 minutes | None |
RUEL A. DETERALA Social Welfare Aide |
2. Submit to an interview. Inquire needed requirements for the assistance. | Conducts interview and present the required documents. |
15 minutes |
|
RUEL A. DETERALA Social Welfare Aide |
3. Provide the necessary documents and sign all the documents/ forms | Review documents submitted.
Ensure that the forms are legibly filled up and properly signed by the client. |
5 minutes
|
| JOYLYN G. ERVAS Day Care Worker I
FLORESITA A. DIONEDA PEO III
MA. ZYRA D. BERMILLO Social Welfare Officer II
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I
|
4. Receive the necessary assistance/ referral. Sign the client’s logbook. | Provides necessary assistance/For CSAP beneficiary, refer/transmit documents to DSWD FOV. |
5 minutes |
|
13.13. AVAILMENT OF SOLO PARENT IDENTIFICATION CARD
ABOUT THE SERVICE:
The City Social Welfare and Development Office (CSWDO) is the lead agency in the implementation of R. A. 8972 or “The Solo Parent Welfare Act” and are tasked to issue the Solo Parent ID.
Holders of a Solo Parent ID Card are entitled to programs and services offered by various government entities.
CLIENT GROUPS:
Solo Parents
REQUIREMENTS:
- Barangay Certificate of Residency/Certification testifying that the party concerned is a solo parent in their barangay
- 2 copies 1×1 picture
- Income Tax Return or any document that will establish income level of solo parent like certificate of employment etc. (for employed applicant)
- Birth Certificate of the children below 18 years of age
- Death Certificate of Spouse – in case of widow/widower (if applicable)
- Declaration of nullity decreed by the court in case of annulment/separation (if applicable)
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
15 minutes (excluding home visits and validation)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and purpose of the visit on the client’s logbook.
Take note of the details in the service briefing. | Instructs client to fill-in the logbook.
Briefs client on the service and its requirements. |
5 minutes | None |
RUEL A. DETERALA Social Welfare Aide
|
2. Submit to an interview and provide a sketch of residence for home visit/monitoring. Take note of schedule of home visit. |
Conducts an interview and schedules a home visit with the client. |
5 minutes
|
|
MA. ROSIE D. DECANO Day Care Worker II
FLORESITA A. DIONEDA PEO III
|
3. Extend the necessary assistance during home visit. Take note of the schedule of release of Solo Parent ID. | Conducts home visit to assess condition. Advises schedule of release of the Solo Parent ID (15 days after home visit and validation) |
|
| |
4. Proceed to the CSWDO on the scheduled date of release and secure the Solo Parent Identification Card. Sign logbook. |
Releases Solo Parent ID. |
5 minutes |
|
JOSIE L. JADIE CGDH I
|
13.14. AVAILMENT OF CERTIFICATE OF INDIGENCY AND PHILHEALTH CERTIFICATE
ABOUT THE SERVICE:
A certificate of indigency is required to avail of the services of charitable institutions, government offices and non-government organizations and institutions.
A PHilhealth Certificate is used to avail services at Philhealth without paying the monthly dues.
CLIENT GROUPS:
Indigent Individuals/Families
REQUIREMENTS:
- Barangay Certification of Residency
- Certification from City Assessor’s Office that the party concerned does not own real property
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
15 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Write the name and the purpose of the visit on the client’s logbook. | Briefs client on the service and its requirements. |
2 minutes |
|
JOYLYN G. ERVAS Day Care Worker I ROSIE D. DECANO Day Care Worker II |
2. Submit yourself to an interview. Cooperate and give all necessary information. 3. |
Conducts an interview. |
10 minutes
|
|
JOYLYN G. ERVAS Day Care Worker I ROSIE D. DECANO Day Care Worker II |
4. Wait while the CSWDO staff prepares the Certificate of Indigency. |
Prepares Certificate of Indigency. |
2 minutes |
| |
5. Secure the Certificate of Indigency and sign logbook. Submit the same to the agency concerned. |
Issues Certificate of Indigency. |
1 minute |
|
MA. ZYRA D. BERMILLO Social Welfare Officer II
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I |
13.15. AVAILMENT OF DAY CARE SERVICE PROGRAM
ABOUT THE SERVICE:
This program provides opportunities for the total development of the child through various early childhood care and development activities.
The City Social Welfare and Development Office supervise and monitor all day care centers in the barangays. The City currently has 98 centers.
CLIENT GROUPS:
Parents of pre-school children 3-4.11 years old
REQUIREMENTS:
Birth Certificate of pre-school children
SERVICE SCHEDULES:
Monday to Friday
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
25 minutes
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of the CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Approach the day care worker in your locality to inquire on the requirements for enrolment. |
Briefs client on the service and its requirements. |
15 minutes | None |
Punong Barangay and/or Child Development Teacher |
2. Submit the requirements to the Day Care worker & take note of the schedule of classes. |
Advices client of the schedule of classes. | 10 minutes
|
| Child Development Teacher |
3. Ensure the attendance of the child on the scheduled date of classes.
Participate during supplemental feeding program. |
|
|
|
Child Development Teacher |
LIST OF DAY CARE WORKERS IN THE BARANGAY
Bacon District:
Barangay | DCC | Name of Day Care Worker |
Balete | Balete | Rhona A. Dulpina |
Calawan | Jenita D. Espeloa | |
Balogo | Balogo | Abigail B. Saclausa |
Bato | Bato | Myla D. Jubilo |
Canarum | Salve N. Broñola | |
Sta. Teresita | Rita D. Dreu | |
Bogña | Bogña | Ma, Theresa D. Deladia |
Bon-ot | Bon-ot | Thelma Y. Desalisa |
Buenavista | Buenavista | Simon A. Cruz |
Cabarbuhan | Cabarbuhan | Gemma B. Talap |
Caricaran | Caricaran | Kristine D. Domer |
Danao | Gina P. Domer | |
Del Rosario | Del Rosario | MA. Rica D. Corral |
Gatbo | Gatbo | Lorena D. Deuna |
Jamislagan | Jamislagan | Rowena T. Domens |
Osiao | Osiao I | Gina D. Doctama |
Osiao II | Rissa D. Diolata | |
Tiris | Genevieve D. Tayam | |
Poblacion | Poblacion I | Ana Mae B. Moraleda |
Poblacion II | Thelma D. Dioneda | |
Rawis | Rawis | Marciana D. Diaz |
Salvacion | Banao | Mercy E. Guyala |
Salvacion | Nemia D. Dollesin | |
San Isidro | San Isidro I | Veronica D. Domanico |
San Isidro II | Milanie D. Dollison | |
San Jose | San Jose I | Maritess G. Claveria |
San Jose II | Precilla D. Dreu | |
San Juan | San Juan I | Consuelo A. Balansay |
San Juan II | Shirley D. Don | |
San Pascual | San Pascual | Florencia M. Deterala |
San Ramon | San Ramon | Leizel C. Dollesin |
San Roque | Bancal | Mary Beth D. Balisbis |
Gabao | Concepcion D. Teodoro | |
San Roque | Linda D. Labitag | |
San Vicente | San Vicente | Marilou O. Hubilla |
Sawanga | Sawanga | Nida D. Bolaños |
Sta. Cruz | Sta. Cruz | Maria D. Deri |
Sta. Lucia | Sta. Lucia | Roxanne G. Dechavez |
Sto. Domingo | Sto. Domingo | Juana Zita D. Dio |
Sto. Niño | Gayong | Rosally D. Escopete |
Sto. Niño | Loida M. Dioneda | |
Sugod | Sugod | Wendy Liberty E. Deladia |
Sorsogon West District:
Barangay | DCC | Name of Day Care Worker |
Barayong | Barayong | Mary Joyce Aida R. Permocille |
Basud | Basud | Ma. Ruth C. Lasala |
Bitan-o | Bitan-o | Teresita J. Tan |
Bucalbucalan | Bucalbucalan | Marilou G. Ladub |
Buenavista | Buenavista | Ruby Ann J. Lazarte |
Suhi | Ma. Rosy H. Janer | |
Bulabog | Bulabog | Noemi B. Luares |
Cambulaga | Cambulaga | Aniza G. Jardin |
Capuy | Capuy | Laura N. Valladolid |
Gimaloto | Gimaloto | Norma E. Jalmasco |
Guinlajon | GK | Leizyl C. Cervantes |
| Campsite | Rhea J. Robino |
Guinlajon | Evelyn A. Lacdao | |
Macabog | Macabog | Emily S. Lareza |
Pamurayan | Pamurayan | Susan L. Arevalo |
Pangpang | Pangpang I | Joana Paula C. Perez |
Pangpang II | Mary Grace D. Salutem | |
Panlayaan | Panlayaan | Ma. Janet A. Lasala |
Peñafrancia | Peñafrancia | Rosalinda J. Hernandez |
Piot | Piot | Marilyn C. Lozano |
Rizal | Rizal | Marianne S. Agnote |
Tublijon | Shiela Marie G. Jeresano | |
Salvacion | Salvacion | Gemma M. Malazarte |
San Isidro | San Isidro | Brazilia D. Balisbis |
Talisay | Talisay | Lolita A. Lagare |
Ticol | Ticol | Nelly J. Labitag |
Tugos | Tugos | Ma. Niña F. Enraca |
Sorsogon East District:
Barangay | DCC | Name of Day Care Worker |
Abuyog | Abuyog I | Susan R. Palle |
Abuyog II | May T. Laguerta | |
Almendras | Almendras | Rosemarie C. Derla |
Balogo | Balogo | Rubirosa L. Perez |
Mahingan | Mary Ann O. Galpo | |
Bibincahan | Baribag | Marivic F. Guevarra |
Bibincahan I | Jo-an M. Abadingo | |
Bibincahan II | Bernadette Lacra | |
Bibincahan III | Thelma D. Jaranilla | |
Relocation (San Lorenzo) | Christian D. Deniega | |
San Lorenzo | Riza V. Dealca | |
Buhatan | Buhatan I | Daisy D. Deyto |
Buhatan II | Mitchie B. Doctor | |
Burabod | Burabod | Jason G. Lorin |
Cabid-an | Cabid-an | Leizel D. Ronquillo |
NCDC | Eddelyn H. Camata | |
Seabreeze | Joan Marjorie B. Gepiga | |
Marinas | Marinas I | Merlyn J. Lagsit |
Marinas II | Rosemarie M. Hije | |
Polvorista | Polvorista | Florinda B. Pancho |
Salog | Salog | Sonia B. Celestial |
Sampalov | Sampaloc | Lea T. Lacar |
San Juan- roro | Alinao | Christy J. Labuguin |
San Juan I | Aurelia N. Lacupanto | |
San Juan II | Michelle H. Doyog | |
Sirangan | Sirangan I | Luduvina A. Renoria |
Sirangan II | Marites M. Valladolid | |
Sulucan | Sulucan | Rubelyn E. Gazo |
13.16. AVAILMENT OF LIVELIHOOD FINANCIAL LOAN ASSISTANCE
ABOUT THE SERVICE:
Livelihood Financial Loan Assistance is given to People’s Organizations, associations, cooperatives, and Bayanihan Centers. This financial assistance is in the form of loan which is payable to the City Government interest-free. The Terms of Payment depend on the capacity of groups/individuals to pay.
CLIENT GROUPS:
People’s Organizations, Associations, Cooperatives, Bayanihan Centers, Market Vendors and other marginalized sectors
REQUIREMENTS:
General Requirements:
- Letter of Application for availing of Financial Loan Assistance
- Project Proposal
- Community Tax Certificate (Cedula)
- Barangay Business Clearance
Additional Requirements for Cooperatives:
- Certificate of Accreditation from Sangguniang Panlungsod
- CDA Registration
- Organizational Profile
- Articles of Cooperation and By-laws
- Audited Financial Statement
- Certificate of operation/good standing from CDA
Additional Requirements for People’s Organization
- Certificate of Accreditation from Sangguniang Panlungsod
- Bank Account
- SEC/DOLE registration or other registering institutions
- Organizational Profile
- Master list of officers and members
- MOA between City Government and Organization
Additional Requirements for Food Related Business
- Business Permit
- Sanitary Permit
SERVICE SCHEDULES:
Monday to Friday,
8:00 AM to 5:00 PM
TOTAL PROCESSING TIME:
14 minutes – for Individual applicants
24 minutes – for Cooperative & People’s Organization
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. For individual applicants:
Approach the livelihood coordinator and inquire on how to avail of financial/loan assistance. Secure and fill out application form. Take note of schedule of onsite validation. | Briefs client on the program, provide application forms and schedules onsite validation of project. |
5 minutes |
|
MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
|
2. Extend the necessary assistance and provide the needed information during the onsite validation. | Conducts onsite validation. Informs client if succeeding onsite visit will be necessary and the schedule of said visit. |
|
| |
3. If approved, take note of the schedule of the signing of the memorandum of agreement. | Informs the client of the approval or disapproval of the project through a visit. If the project is approved, inform the client of the schedule of the signing of the Memorandum of Agreement. |
minutes
|
| |
4. On the appointed date, proceed to the Mayor’s Office to sign the MOA. After signing, bring the MOA to a notary public for notarization. Pay the appropriate notary fees. | Releases the MOA to the client after signing.
|
2 minutes |
| |
5. Go back to the CMO to return the notarized MOA. Secure acknowledgment receipt for the MOA. | Receives the MOA and issues acknowledgment. Informs the client of the schedule of release of loan assistance. |
2 minutes |
| |
6. Upon receipt of notice, proceed to the CMO, receive the cheque or cash from the authorized disbursing officer and sign the voucher and other disbursement documents.
| Issues cheque to the client and secures client’s signature on the voucher and other documents. |
|
|
City Treasurers Office |
7. Implement the project as per submitted project proposal, assist the monitoring team who will visit from time to time, and pay the amortization due. | Monitors the Implementation of the project and the payment of loan amortization. |
|
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I |
For People’s Organizations: | ||||
1. Submit Project Proposal through the concerned department for verification/technical assistance.
| Evaluates, verifies, and provides technical assistance on the project proposal. |
20 minutes |
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
JOSIE L. JADIE CGDH I |
2. Provide information to the Cooperatives Development Specialist and the Department /People’s Organization concerned about the proposal. Secure the needed recommendations and submit proposal to the Mayor’s Office for approval. | Conducts onsite validation. Informs client if succeeding onsite visit will be necessary and the schedule of said visit. |
|
|
|
3. Wait for the notification of approval or disapproval of proposal. If approved, you will be informed of the schedule of the signing MOA. You will also be asked to submit the additional requirements for cooperatives/People’s Organization. | Informs the client of the approval or disapproval of the project through a visit. If the project is approved, inform the client of the schedule of the signing of the Memorandum of Agreement. |
5 minutes
|
|
|
13.17. AVAILMENT OF ASSISTANCE FOR VICTIM OF DOMESTIC VIOLENCE
ABOUT THE SERVICE:
The City Gender and Development (GAD) Focal Point System extends assistance to victim of all kinds of domestic violence – physical (rape, acts of lasciviousness, battering), emotional and economic abuse by providing counselling sessions, referral, medical examination, legal and paralegal services.
CLIENT GROUPS:
People’s Organizations, Associations, Cooperatives, Bayanihan Centers, Market Vendors and other marginalized sectors
REQUIREMENTS:
None
SERVICE SCHEDULES:
Monday to Sunday (24 hours a day)
TOTAL PROCESSING TIME:
15 minutes (Client/s interview not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of CSWDO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Go to the Office of the City Social Welfare and Development Officer and report your complaint / problem. | Accomplishes the Client Intake Form. | 5 minutes
5 minutes | None | MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
|
2. Wait while the staff evaluate the case and identifies the necessary actions to be done. | Evaluates the case | 10 minutes
|
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV |
3. Pay attention while the attending staff gives a briefing on the process and requirements needed for the following: · Undergoing medical examination · Securing medical certificate · Filing of case against the abuse | Briefs the client on the process and the requirements needed for each particular action. |
Depends on the readiness of the client to answer query/ies
|
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
CPO (PNP) |
4. Proceed to the concerned office/ agency to secure necessary documents such as: · Medical certificate · Certificate of File Action · Brith Certificate · Sworn Statement of Complaint | Issues referrals and provides necessary assistance in securing documents from concerned offices/ agencies |
|
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
CPO (PNP) |
5. File the case to the court | Accompanies the client to the court and assist in filing of case. |
|
| MA. ZYRA D. BERMILLO Social Welfare Officer III
URICAR D. DIAZ Social Welfare Officer IV
CPO (PNP) |