3.1. AVAILMENT OF INFORMATION / QUERIES
- AVAILMENT OF INFORMATION / QUERIES
ABOUT THE SERVICE:
The City Public Information Office (CPIO) receives request for information via walk-in/ social media (comment via Facebook, direct messages) and walk-in clients.
CLIENT GROUPS: General Public
REQUIREMENTS: None
SERVICE SCHEDULES: Monday to Friday, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 25 minutes (Queuing is not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of CPIO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Send a request for information/ query
For walk-in: Ask question / relay request for information to any PIO receiving officer
For Social Media: Look for Public Information Office – Sorsogon City on Facebook
| Receives the request for information and enter in logbook.
Forward query to the Officer-in-Charge of CPIO
All request for LGU documents are forwarded to the Office of the City Administrator for proper re-routing, as well as complaints against the LGU or establishments within Sorsogon City | 5 minutes
| None | MARK KENNETH JERESANO CPIO Staff
REY E. LACRA CPIO Staff
JOHN ERICK N. SIPOY OIC-CPIO
|
| Respond to the requested information /query
If the query/ request cannot be answered, coordinate with the implementing office | 20 minutes
|
| JOHN ERICK N. SIPOY OIC-CPIO |
3.2. AVAILMENT OF ACTIVITY COVERAGE
ABOUT THE SERVICE:
The City Public Information Office receives requests for coverage of events for posting in the social media page.
CLIENT GROUPS: General Public and Other Offices
REQUIREMENTS: None
SERVICE SCHEDULES: Monday to Friday, 8:00 AM to 5:00 PM
TOTAL PROCESSING TIME: 10 minutes (Queuing and actual conduct of coverage is not included)
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Actions of CPIO | Transaction Time | Total Fees/ Charges | Responsible Person |
1. Send a request for coverage thru:
· Text Message · Call · Letter Request · Direct Message in the CPIO facebook page
Facebook Page: Public Information Office – Sorsogon City
| Receives the request for information and enter in logbook.
Forward query to the Officer-in-Charge of CPIO
All request for LGU documents are forwarded to the Office of the City Administrator for proper re-routing, as well as complaints against the LGU or establishments within SorsogonCity | 5 minutes
| None | MARK KENNETH JERESANO CPIO Staff
REY E. LACRA CPIO Staff
JOHN ERICK N. SIPOY OIC-CPIO
|
| Assess the request to ensure data are complete · Event Name · Date and Time · Venue | 5 minutes
|
| JOHN ERICK N. SIPOY OIC-CPIO |
| Deploy staff for the conduct of coverage |
|
| JOHN ERICK N. SIPOY OIC-CPIO |
| Make post event write-up and edit photo and video coverage, |
|
| MARK KENNETH JERESANO CPIO Staff
MELTON BALICANO CPIO Staff
REY E. LACRA CPIO Staff
JOHN ERICK N. SIPOY OIC-CPIO |
| Revie outputs |
|
| JOHN ERICK N. SIPOY OIC-CPIO |
| Post information regarding the covered event in social media page |
|
| MARK KENNETH JERESANO CPIO Staff
JOHN ERICK N. SIPOY OIC-CPIO |