OFFICE OF THE CITY SOCIAL WELFARE & DEVELOPMENT OFFICER

Provision of Assistance During Crisis Situation (AICS)

 Client Groups: Indigent individuals and families

Requirements:

For Burial Assistance:

  • Photocopy of Death Certificate (claimant should be any immediate member of the family of the deceased)

For Medical Assistance:

  • Doctor’s prescription/Medical Certificate /Hospital Bill

Food and Transportation Assistance:

  • Police Blotter, in case client is a victim of pickpockets
  • Certificate of Indigency from the Barangay, in case of food assistance

Service Schedules: Mondays to Fridays

Total Processing Time: 1 hour ( includes intake and interview of clients, preparation of required                                                                   papers for processing)

1-2 days (release of financial assistance (depends upon the availability of                                                                    cash and signatories of other concerned offices) 

Total Fees/Charges: None

STEPS IN AVAILING SERVICES:

Steps

Action of the CSWDO

Transaction time

Responsible Person

1. Write your name and the purpose of the visit on a client logbook. Submit requirement/s. Submit yourself to an interview and give all the necessary information and cooperation during the interview Accomplishes the AICS form to enable client to avail of the assistance requested

40 mins

CSWDO Staff

  2. Sign the AICS form and wait for the CSWDO staff to secure other signatures needed Secures other signatures needed to complete the AICS form

5 mins

CSWDO Staff

3. Receive the necessary referrals for assistance and sign the logbook Provides assistance:a. For medical assistance: refers client to the pharmacy and/or the staff will purchase medicinesb. For burial and financial assistance: prepares disbursement vouchers submit papers to concerned office  for processing and releasing of financial assistance.c. For transportation assistance: prepares request to transport companies for the provision of free transportation services.d. For referrals: prepares the necessary papers and forward to the individual/agencies concerned for funding and release of assistance.

15 mins

CSWDO Staff

Provision of Certificate of Indigency

Client Groups: Indigent individuals/families

Requirements:

  • Barangay Certification of Residency
  • Certification from City Assessor’s Office that the party concerned does not own   real property

Service Schedules: Mondays to Fridays

Total Processing Time: 40 minutes

Total Fees/Charges: None

STEPS IN AVAILING SERVICES:

Steps

Action of the CSWDO

Transaction time

Responsible Person

1. Write your name and the purpose of the visit on a client logbook Briefs client on the service and its requirements

5 mins

CSWDO Staff

2. Submit yourself to an interview Conducts an interview

15 mins

CSWDO Staff

3. Wait while the CSWDO staff   prepares the Certificate of            Indigency Prepares Certificate of Indigency

10 mins

CSWDO Staff

4. Secure the Certificate of Indigency and sign logbook. Submit the same to the agency concerned Issues the Certificate of           Indigency

10 mins

CSWDO Staff

Provision of Social Case Study Report

Client Groups: Indigent clients/patients

Requirements:

  • Medical Certificate or Medical Abstract
  • Certificate of Indigency from the Barangay
  • Hospital Bills

Service Schedules: Mondays to Fridays

8:00 AM – 12:00NN

1:00PM – 5:00PM

Total Processing Time: 1 hour and 15 minutes

Home visits (if necessary)- depends on the distance of the house

Total Fees/Charges: None

STEPS IN AVAILING SERVICES:

Steps

Action of the CSWDO

Transaction time

Responsible Person

1.  Write your name and the purpose of the visit on a client logbook Instruct client to fill in the clients logbook

5 mins

Social Welfare  Asst./CSWDO Staff

2. Submit to an interview and provide the necessary and pertinent information Conduct interview and determines if the case requires a home visit

30 mins

Social Welfare Officer  IV /Social Welfare Officer II

3. If home visit not necessary, wait for the preparation of the social case study report Prepares the social case study report and provides the client a copy

30 mins

Social Welfare Officer IV /Social Welfare Officer  II

4. Home visits (if necessary), provide the sketch of the location of your houseExtend the necessary assistance during   the home visit Conducts home visits for further assessment and assistance and Extend the necessary assistance during the home visitAdvises schedule of the release of the Social Case Study Report

Depends on the distance of the house

2 hours

Social Welfare Officer  IV

or

Social Welfare Officer II

5. Wait for the preparation of the social case  study Releases the Case Study Report

10 mins

Social Welfare Officer IV /Social Welfare  Officer II/

Social Welfare who handles the case