ABOUT THE SERVICE:
Internal Quality Audit intends to define the controls needed to provide information on whether City Government of Sorsogon’s processes: conform to the City Government of Sorsogon’s own requirements for its quality management system, the requirements of ISO 9001:2015, and are effectively implemented and maintained.
CLIENT GROUPS:
Department heads and various unit heads of the LGU
REQUIREMENTS: Initial Document as stated in the Audit Memorandum
SERVICE SCHEDULES: Every six months (January and July)
TOTAL PROCESSING TIME: 25 minutes (conduct of actual audit, corrective action formulation and verification of corrective actions not included)
TOTAL FEES/CHARGES: None
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the Lead Auditor | Transaction Time | Responsible Person |
1. Wait for the Audit Engagement Memorandum to be Issued as per Audit Calendar.
Confirm the Schedule or Coordinate with the Lead Auditor for Re-schedule | Signs and distributes the Audit Memorandum to all concerned Functional Areas,
Approves the request of client if audit activity is in conflict with the schedule of the client |
5 minutes | IQA Team Members |
2. Submit the required documents stated in the Audit Memorandum | Reviews the audit checklist of the Auditors.
| 10 minutes
| IQA Team Members |
3. Assist and cooperate with the Auditors during the confirmed audit engagement
Confirm or contest the findings (if applicable) | Monitors the activity of the auditors during the conduct of audit
Reviews the audit findings. For confirmed audit findings with NCs detected, issues a request for corrective action |
| IQA Team Members |
4. Formulate a corrective action (if applicable) |
|
| IQA Team Members |
5. Submit the formulated corrective action (if applicable) | Log in the RFA Log Sheet the formulated actions to have a guide for the possible schedule of verification | 5 minutes | IQA Team Members |
6. Implement the Corrective Action (if applicable) | Notify the team of the due date of verification of corrections and corrective actions | 5 minutes | IQA Team Members |
7. Update the Matrix of Risk based on the NC’s detected (if necessary) | Issues the summary of the Audit Activity and submit to the LCE |
| Lead Auditor |
ABOUT THE SERVICE:
In addition to the planned audits, investigative or unplanned internal audits may be initiated by the Lead Auditor if deemed necessary. Investigative Internal Audit is initiated and based on the following decisions: unusual increase of quality related problems such as customer complaints, products/services which do not conform to requirements are identified by the Department Heads and will require deeper analysis, problem, other than the above items, is encountered
Introduction of new products/services, Changes on the quality system, personnel and processes
CLIENT GROUPS:
Department heads and various unit heads of the LGU
REQUIREMENTS:
None (Discretion of the Lead Auditor and/or Request Letter from the concerned office)
SERVICE SCHEDULES: As Necessary
TOTAL PROCESSING TIME:
28 minutes (conduct of actual audit, corrective action formulation and verification of corrective actions not included)
TOTAL FEES/CHARGES:
N/A
PROCESS OF AVAILING THE SERVICE:
Steps Involved | Action of the Lead Auditor | Transaction Time | Responsible Person |
1. If applicable, submit a request letter to the Lead Auditor for conduct of Audit or wait for the Audit Engagement Memorandum to be Issued | Receives the letter request | 5 minutes | Lead Auditor |
Signs and distributes the Audit Memorandum to the concerned Functional Area | 10 minutes | Lead Auditor | |
2. Submit the required documents stated in the Audit Memorandum | Prepares the Audit Checklist | 3 minutes | Lead Auditor |
3. Assist and Cooperate with the Auditor during the confirmed audit engagement
Confirm or contest the findings (if applicable) | Conducst the Audit Activity
Informs the Auditee of the Audit Findings |
5 minutes | Lead Auditor |
4. Formulate a corrective action (if applicable) | For confirmed audit findings with NCs detected, issues a request for corrective action |
| Lead Auditor |
5. Submit the formulated corrective action (if applicable) | Log in the RFA Log Sheet the formulated actions to have a guide for the possible schedule of verification | 5 minutes | Lead Auditor |
6. Implement the Corrective Action (if applicable) | Verify the corrections and corrective actions done |
| Lead Auditor |
7. Update the Matrix of Risk based on the NC’s detected (if necessary) | Furnish the LCE of the Audit Findings |
| Lead Auditor |